Sr Manager, Implementation - Business & In-Branch (MANTL)

About the role

The Senior Manager of Business & In-Branch Implementations is responsible for owning the strategy, execution, and leadership of MANTL's most complex, relationship-defining implementation work. This role is critical for scaling the implementation function and ensuring high-quality, predictable delivery.

Responsibilities

• Own the vertical: Set the strategy, capacity plan, and operating model for Business Omni, in-branch, and specialty account type implementations across MANTL's customer base.

• Build and lead a senior team: Hire, coach, and develop a team of senior Implementation Managers and specialists.

• Establish the playbook: Define, document, and enforce the standard implementation methodology across account types.

• Own the backlog and forecast: Take end-to-end accountability for pipeline health, in-flight risk, and delivery pacing.

• Be the senior customer partner: Serve as the executive escalation point for complex, high-stakes customer implementations.

• Drive cross-functional strategy: Partner with Product, Engineering, Customer Success, Sales, and Support at the leadership level.

• Operate on the leadership team: Report to the Director of Implementation and operate as a peer to Service Delivery leadership.

Requirements

• 8–12 years of experience in software implementation, project management, or delivery, with a meaningful portion in SaaS or fintech.

• 4+ years of direct people management experience, ideally leading a team of senior ICs in a complex, customer-facing delivery environment.

• Direct experience working inside a bank or credit union, or leading implementations for financial institutions at a vendor.

• Hands-on experience with account opening software.

• Demonstrated track record of building or rebuilding an implementation function.

• Structured, process-oriented mind.

• Executive-grade written and verbal communication.

• Willingness to travel to customer sites as needed.

Preferred

• Familiarity with DNA, IBS, Symitar, or other major core banking systems.

• Experience owning a portfolio of concurrent implementations across diverse customer types and channels.

• Prior experience scaling an implementation team from lean to "built."