Sr Manager Business Operations

About the role

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. We develop and deploy autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology. Our vehicles provide value to communities, bridge public transit gaps, and move people safely and efficiently. We're hiring a Business Operations Lead to join our team immediately, sitting at the intersection of strategy, product, and commercial growth—responsible for identifying, scoping, and planning expansion opportunities based on market demand, revenue potential, and operational capabilities.

Responsibilities

• Demand & Expansion Planning: Identify and evaluate new geographic and vertical markets based on demand signals, revenue potential, and technical/operational readiness. Build frameworks to prioritize expansion opportunities across ridehail, government, and commercial sectors. Translate market intelligence into actionable growth roadmaps. Use tools like Gridwise to gauge market opportunity. Respond to RFPs and manage proposal writing.
• PUDO (Pick-Up / Drop-Off) Optimization: Partner with the Product team to scope, analyze, and refine PUDO strategy. Analyze ridehail demand patterns to inform PUDO placement, frequency, and operational design. Identify gaps in current PUDO infrastructure and recommend improvements to drive ridership and revenue.
• Cross-Functional Collaboration: Serve as a key analytical resource for stakeholders including the VP of Ridehail, Revenue Director, Government Sector Sales Manager, Technical Program Manager, Product, and Autonomy teams. Synthesize inputs to build unified demand and expansion plans. Present findings to technical and executive audiences.
• Revenue & Market Analysis: Develop demand forecasting models incorporating ridership trends, competitive landscape, regulatory environment, and autonomous capability timelines. Quantify revenue potential of expansion markets and prioritize resource allocation. Track and report key demand generation metrics and KPIs.
• Technical & Product Fluency: Maintain a working understanding of May Mobility’s autonomous vehicle product, ridehail partner platform integrations, and supporting systems. Translate between technical and non-technical teams. Capture structured product feedback from the field and channel it into Product and Engineering teams.
• Cross-Functional Execution: Partner with Operations, Engineering, Product, and Account Management to ensure site-level commitments are met. Align site-level performance signals with broader partner relationships and commercial commitments.
• Issue Resolution & Escalation: Serve as the first point of contact for site-level performance issues; triage, prioritize, and drive resolution with a solutions-first mindset. Document patterns in escalations and feed them into systemic improvements like playbooks and process changes.

Requirements

• Required:
  • 3–5 years of experience in demand planning, market analysis, strategy, or a related analytical role.
  • Strong quantitative skills—comfortable building models, working with large datasets, and turning data into clear recommendations.
  • Experience working cross-functionally across product, sales, and technical teams.
  • Familiarity with mobility, transportation, or autonomous vehicle industries (strong plus).
  • Knowledge of ridehail operations or PUDO dynamics (highly desirable).
  • Excellent communication skills—ability to distill complex analysis into executive-ready insights.
  • Self-starter mentality with the ability to operate independently in a fast-moving environment.
  • Proficiency in Excel, Google Sheets, SQL, or data visualization tools (Tableau, Looker, etc.).
• Preferred:
  • Experience working with autonomous vehicle technology and/or real-world deployments.
  • Experience within transportation, mobility, ridehail, or Transportation Network Companies (TNCs).
  • Familiarity with ridehail or platform-based partner ecosystems.
  • Demonstrated use of AI assistants (e.g., Claude) for recurring workflows, automation, or analysis at scale.

Skills

• Strong analytical thinking and structured problem-solving—able to break ambiguous, multi-variable problems into testable parts.
• Learning agility—able to pick up new technical and product concepts quickly.
• Strong organizational skills with the ability to manage multiple workstreams and stakeholders.
• Comfort operating in ambiguous, fast-moving environments and making sound decisions with incomplete information.
• Bias to action and high personal ownership over outcomes.

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans (eligible for domestic partners after one year of cohabitation).
• Health Savings and Flexible Spending Accounts (Healthcare and Dependent Care).
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave and phased return-to-work support.
• Flexible vacation policy in addition to paid company holidays.
• Total Wellness Program providing resources for overall wellbeing.

Pay

Salary Range: $108,000—$134,000 USD