Sr Manager, DCA Control Center

About the role

Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. This job is a member of the Hubs & Gateways Team within the Customer Experience Division. The role translates front-line operational performance into data-driven recommendations, balancing commercial objectives with operational realities to improve reliability, customer experience, and overall network performance.

Responsibilities

• Partner with Operational Performance Planning and Network Planning to apply schedule construction analytics, using historical performance and real-time operational insight to influence schedules that are resilient, executable, and operationally sound at the hub and gateway level.
• Manage and coordinate with CRE and Airport on airfield construction projects to help mitigate operational impact and add efficiency in surface flows.
• Plans, develops, implements, and executes local operating processes in accordance with AA, FAA, and other local regulatory requirements.
• Ensures daily operations are carried out in accordance with American Airlines and local operating policies.
• Creates and monitors operational plans to mitigate effects of weather, construction, aircraft mechanical problems, air traffic control constraints, fuel supplies, labor problems, or other sources of disruption to the overall airline operation.
• Manages contingency plans to avoid lengthy tarmac delays during irregular operations.
• Conducts investigations and completes detailed reports associated with potential DOT tarmac rule violation occurrences.
• Ensures safe and reliable Gateway Control Center operations while focusing attention on conducting the most efficient operation.
• Coordinates and collaborates with network regional partners to ensure a consistent, efficient Customer experience.
• Provides leadership that mentors, develops, and guides team members to efficiently leverage the value of every employee's skills.
• Establishes internal measures of employee satisfaction and provides employee engagement opportunities.
• Drives process improvements for internal and external customer satisfaction and improved employee relations.

Requirements

• Bachelor’s degree in relevant field or equivalent experience/training.
• 6 years of airline industry experience, with at least 2 years of experience in a hub operation.
• 5 years of experience managing others in a management role.

Preferred Qualifications

• Leadership experience in an airport control center environment.
• Experience leading a unionized workforce.

Skills, Licenses & Certifications

• Outstanding organizational, operational and interpersonal skills.
• Exceptional time-management skills with the ability to handle operational challenges and multiple projects at the same time and meet deadlines effectively and efficiently.
• Exceptional problem solving skills and the ability to research issues to determine systemic and individual resolutions.
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Ability to occasionally work outside of standard business hours--including early mornings, nights, weekends, and holidays--according to business needs.

Pay

The pay range for this role is $121,000 to $161,000, taking into account the qualifications and experience of the selected candidate.

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.