Sr Manager - Amex Offers Marketing Operations

About the role

American Express Offers Marketing Operations (AOMO) is a global organization within Membership Portfolio Services (MPS) of US Consumer Services Business. MPS is responsible for developing and scaling businesses that are strategically important to American Express. AOMO serves as the marketing operations center of excellence within American Express Offers Digital Media (AODM), focusing on delivering high-quality, customer-centric marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class mar-tech products and processes.

Responsibilities

• Manage the onboarding process for US Amex Offers, ensuring successful set-up, execution, and delivery within the Amex Offers Ecosystem.
• Provide strategic campaign consultation and solution design to partners across Merchant, Consumer, Small Business, and other enterprise customers, balancing business objectives with operational considerations.
• Manage operational reporting, including tracking, analyzing, and communicating key performance indicators.
• Translate data into meaningful insights and leadership reporting, identifying opportunities and driving business outcomes.
• Own the Amex Offers tracker and other supporting reporting documents, ensuring data accuracy and effective stakeholder communication.
• Lead and develop a direct report focused on reporting and Amex Offers execution, fostering an environment that promotes growth, accountability, collaboration, and execution excellence.
• Manage offer enablement and delivery for enterprise campaigns and heat moments, partnering with Sales, Go to Market, and other key stakeholders.
• Identify and implement process improvements and operational efficiencies, partnering with Product teams on enhancements to accelerate speed to market, increase capacity, and maintain high quality.

Qualifications

• Proven project management skills with a strong focus on process excellence and track record of driving results.
• Excellent relationship management, collaboration, and influence management skills.
• Strong analytical and reporting skills, with experience translating data into actionable business insights.
• Ability to adjust quickly to shifting priorities, manage multiple workstreams, and operate in a dynamic, fast-paced environment.
• Operational mindset- Process-oriented with excellent attention to detail to drive flawless execution.
• Strong verbal and written communication skills.
• Strategic and innovative thinker with the ability to problem solve and challenge existing approaches.
• Comfort with and ability to understand, at a high level, capabilities and technical systems.
• Collaborative team player with a positive attitude.
• A passion for leading and developing colleagues.

Benefits

We back our colleagues with the support they need to thrive, professionally and personally. This includes competitive base salaries, bonus incentives, a 6% company match on retirement savings plans, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, 20+ weeks paid parental leave, and more. For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and complies with all applicable federal and state banking regulations regarding consideration of applicants with criminal convictions.