Sr Manager, Marketing Operations

About the role

The Sr Manager, Marketing Operations will play an integral role by owning our quarterly and ad hoc strategic planning process end-to-end. This is an advanced individual contributor role that serves as the primary administrator and strategic owner of Airtable, our enterprise program management platform.

Responsibilities

• Design, manage, and continuously improve marketing's quarterly planning process to ensure it remains a reliable, scalable engine for prioritization.
• Drive cross-functional alignment on priorities, project dependencies, success metrics and key milestones across various business units.
• Build and maintain resourcing capacity plans across the marketing org, collaborating with department leads to validate planning assumptions over time.
• Spot risks early, lead straightforward conversations on trade-offs, and outline solutions before resource constraints block progress.
• Own the Airtable platform end-to-end, including workspace design, governance, user adoption, and data integrity.
• Streamline our program intake process, onboarding and utilizing Airtable's native automations and built-in AI features to quickly organize requests.
• Uphold a high bar for program intake ensuring all requests are submitted with the specificity, context, and details necessary for the org to execute with confidence.
• Identify opportunities to replace repetitive tracking tasks with automated status workflows, helping the team save time and reduce manual coordination.
• Lead planning meetings with clear goals, building trusted relationships and communicating project updates clearly to both peer teams and leadership.
• Routinely update and improve our project templates, scoping tools, and tracking methodologies to increase planning accuracy.

Requirements

• 7+ years of marketing operations, program management, or operational planning experience (in-house or agency).
• A proven track record of taking complex processes and turning them into clear, highly organized, and repeatable workflows.
• Deep experience with modern project management databases (specifically Airtable) and a solid understanding of creative production or digital asset workflows.
• Experience verifying, refining, and checking the accuracy of automated project summaries or data updates rather than relying entirely on manual data entry.
• An open, experimental mindset with a willingness to try new productivity and AI tools to work smarter and increase your daily operational impact.
• Solid analytical skills, with the ability to define, track, and use operational metrics to find and fix process bottlenecks.
• Excellent communication and relationship-building skills, with an ability to keep cross-functional teams aligned without direct authority.
• Strong financial acumen and experience managing budgets or operational costs.
• Grounded, steady, and composed under pressure; comfortable navigating ambiguity and shifts in business priorities.

Preferred Qualifications

• Advanced experience administering Airtable at an enterprise scale (including scripting, advanced interfaces, or API integrations).
• A strong interest in the evolving digital media, entertainment, and technology spaces.