Sr Manager, AI Governance & Enablement

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About the role

This role leads the team that makes adopting AI at T-Mobile fast, easy, and frictionless. You'll design the experiences and processes that let teams bring AI into their work quickly, with guardrails handled in the background. You'll own the enterprise's front-door experience for AI — a simple path in, smart routing to the right partners, and enablement that helps teams move. Governance exists to accelerate adoption safely, not to slow it. Success looks like teams across T-Mobile shipping AI faster because the path is clear and friction is gone.

Responsibilities

• Lead the team that runs the enterprise's AI enablement experience — a simple path that gets teams to “yes” quickly.
• Build frictionless intake and routing so requests reach the right partners without teams feeling the hand-offs.
• Turn standards into easy, self-service enablement that helps teams adopt AI.
• Remove blockers to AI adoption and keep simplifying the path.
• Build and maintain cross-functional partnerships with Legal, Cyber, SOX, Privacy, TPRM, and Procurement to ensure routing integrations land every AI request with the right approver.
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge.
• Oversee executive-level reporting inputs and measures dashboard contributions, including the monthly AI governance measures visible to Steering.
• Responsible for other duties/projects as assigned by business management.

Requirements

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent.
• Acceptable areas of study include Business, Engineering, Information Systems, Public Policy, or related field.
• 7-10+ years of strategy and problem-solving experience, including framing complex problems, identifying key issues, and providing data-driven recommendations.
• 7-10+ years operating or standing up governance, compliance, risk management, or operational programs in a technology or regulated-industry environment.
• 4-7+ years of project management experience, including managing projects independently, engaging stakeholders, and creating roadmaps.
• 2-4+ years of managing teams of 5 or more resources in an analytics, strategy, or project management organization.
• Experience working across Legal, Cyber, Compliance, or Procurement functions in a cross-functional routing or triage capacity.
• Familiarity with AI regulatory frameworks (NIST AI RMF, ISO 42001) is a plus.
• Legally authorized to work in the United States.
• Travel required.

Skills

• Artificial Intelligence Strategy
• Business Acumen
• Data Analysis
• AI Governance & Risk Management
• Regulatory & Audit Compliance (SOX, NIST AI RMF)
• Mentorship
• Presentation Delivery
• Product Management
• Stakeholder Management
• Strategic Thinking
• AI Governance & Enablement
• Cross-functional Routing & Triage
• Intake Automation & Process Design

Preferred Qualifications

• Experience with AI governance frameworks (NIST AI RMF, ISO 42001).
• Familiarity with enterprise AI platforms (LLM gateway, Claude, OpenAI).
• Experience with process automation tools or intake workflow platforms.
• Prior experience in a telecom, regulated industry, or enterprise technology environment.

Pay

Base pay range: $122,200 - $220,500. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance, set at a percentage of eligible earnings in the prior year. Corporate bonus target for this role is 20%.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually) and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.