Sr Logistics Manager, Americas Retail Operations

Sustaining & Launch Operations

• Evaluate complex new retailer routing guides and technical requirements, setting up 3PL partners successfully for error-free launches.
• Enforce strict compliance across routing guides, packaging/labeling mandates, and technical EDI readiness to protect brand reputation and delivery standards.
• Drive operational efficiency to systematically accelerate fulfillment speed and shorten PO-to-delivery timeframes across the Americas.

Financial Performance & Compliance Analysis

• Run sophisticated cost analyses across both Prepaid and Collect freight models to determine the most profitable distribution path forward and map out true cost-to-serve.
• Create, implement, and own an end-to-end chargeback deduction and dispute process to rigorously defend company margins against retail penalties.
• Identify, analyze, and execute aggressive logistics cost-down initiatives to reduce total retail cost-per-unit.
• Own all retail KPI reporting and performance analysis, turning operational data into actionable supply chain improvements.

Cross-Functional & Network Collaboration

• Serve as the definitive cross-functional voice for logistics, partnering closely with Sales and Account Management during commercial expansion discussions to ensure supply chain readiness.
• Collaborate closely with internal Trade Compliance and Global Logistics teams to design and align the warehouse and distribution networks needed to support further expansions into Canada and LATAM.
• Partner with technical and IT teams to automate manual tracking workflows, reduce data errors, and enhance real-time end-to-end shipment visibility.

Leadership & Team Development

• Directly manage, train, and mentor a dedicated team of two current logistics reports, fostering their professional development.
• Define the long-term operational blueprint, scaling strategy, and structure for what the Americas retail logistics team looks like down the line.

Qualifications

• 7+ years of experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management experience within a product-shipping industry (e.g., CPG, Consumer Electronics, Apparel).
• Deep technical expertise in retail compliance and chargeback management, with a proven track record of analyzing routing guides, managing EDI setups, and building systematic processes to audit and dispute retailer deductions.
• Strong financial and operational analytical skills, specifically experienced in running freight cost-to-serve models, evaluating Prepaid vs. Collect structures, and optimizing PO-to-delivery cycle times.
• Collaborative network experience, with a background working closely alongside internal Trade Compliance and Global Logistics teams to support retail fulfillment nodes (exposure to Canada/LATAM distribution a plus).
• Exceptional cross-functional communication and influence, with the ability to confidently act as the "voice of logistics" to sales teams, corporate leadership, and external 3PL partners.
• High data literacy and a continuous-improvement mindset, capable of translating complex logistics data into actionable workflow automation and aggressive cost-down strategies.

Skills

• Strategic planning and execution.
• Cost analysis and optimization.
• Logistics compliance and regulatory adherence.
• Collaboration and partnership building.
• Team leadership and development.

Benefits

• Competitive salary and equity packages.
• Health, dental, vision insurance, and mental health resources.
• An Oura Ring of your own plus employee discounts for friends & family.
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
• Paid sick leave and parental leave.

Pay

Region 1: $143,650 - $169,000

Schedule

Not specified