Sr. Manager, Logistics Operations

Position Overview

The Senior Manager, Logistics Operations is responsible for providing leadership and direction for four (4) critical areas within the broader Logistics team including: Data Analytics, Inbound and Outbound Routing and Scheduling, Customer Documentation, and Vendor Management.

Responsibilities

• Lead and manage a seasoned / professional level team, accountable for department performance aligned to corporate strategy and KPI’s
• Develop, implement, and continuously adapt Logistics plans, procedures, priorities, and resources to address operational complexity, and evolving business requirements
• Plan, organize and control all activities of the department; participate in setting and developing department goals, objectives and KPIs and evaluate results against established benchmarks to drive continuous improvement
• Maintain department-specific performance dashboards and KPIs; recommend and implement new approaches, policies and procedures to improve efficiency and service levels
• Build cross-functional partnerships to ensure alignment between Logistics operations and broader business strategy, acting as a change agent to influence and gain consensus
• Collaborate closely with the Director of Logistics and Human Resources to assess manpower needs, employee relations for escalated performance and disciplinary action (i.e. policy violation/PIP), and hiring plans
• Proactively identify regulatory or trade compliance changes that may impact shipments, timelines, or risk; lead planning and response efforts to minimize disruption
• Develop high-performing logistics operations team responsible for end-to-end shipment execution, visibility, issue resolution, carrier performance and billing accuracy, order follow up, order delay resolution, inbound and outbound shipment visibility, carrier routing, and customer documentation, and audit carrier billing
• Aid team with opportunities to resolve issues supporting same day ship
• Collaborate with Sr. Director, Logistics on the entire delivery process, managing multi-modal transportation (FTL, LTL, parcel, rail/ocean/air)
• Monitor key transportation metrics, drive analytics, and apply AI to enhance decision-making and operational performance
• Manage scalability and automation of supplying of manufacturer C of Cs, certificates, and other requested documents to order packing
• Develop and maintain strong partnerships with other functional area leaders to determine which logistics improvements need to be made to increase productivity levels across the organization
• Collaborate with product team to ensure contracts are noted correctly for existing and new supplier onboarding regarding Carrier Routing, Incoterms, and liability
• Establish and execute a global logistics strategy that supports business objectives for product availability, customer availability, sustainability goals and scalable growth
• Encourage the implementation of environmentally conscious alternatives with our carriers within our shipping platforms
• Ownership of total cost optimization
• Encourage the implementation of environmentally conscious alternatives with our carriers within our shipping platforms

Required Knowledge, Skills, And Experience

• Bachelor’s degree in supply chain management, Logistics/Transportation Management, International Business, or Business Management or equivalent work experience
• 8+ years of progressive experience working in logistics, transportation, or supply chain operations, with 6+ years of leading and developing high‑performing teams
• Hands‑on exposure to TMS, WMS, ERP (SAP, Oracle)
• Strong knowledge of international trade regulations, customs procedures, and import/export laws
• Certifications from American Production and Inventory Control Society (APICS CTLD), or other relevant organizations (Preferred)
• Good working knowledge of the electrical components distribution industry
• Significant experience analyzing data; leveraging the information to drive decisions
• Experience leading teams; able engage, inspire, and motivate others to deliver business outcomes
• Excellent written and verbal communication skills; ability to work with a large variety of audiences (e.g. warehouse associate, executive level internally and externally)
• Excellent problem-solving and critical | creative thinking skills
• Good time and task management skills
• Self-Starter. Excellent ability to work independently and handle multiple projects