Sr. Logistics Administrator

About the role

The Sr. Logistics Administrator manages customer communication regarding shipping inquiries, backorders, and delivery updates via phone and email. They coordinate deliveries to stores and jobsites, ensuring the fleet meets scheduled ETAs. This role tracks and reports shipping metrics and driver performance, schedules weekly shipments and freight pickups, and serves as the dispatch contact, handling paperwork and delivery issues. They communicate across departments to align priorities and serve as backup to the Production and Shipping Scheduler. The Sr. Logistics Administrator ensures timely, accurate shipments while maintaining excellent customer service and operational efficiency.

Responsibilities

• Respond to customer inquiries, issues, and concerns related to shipping through clear and precise communication via phone and email.
• Cook up deliveries to stores and jobsites by communicating with customers and ensuring the fleet team is informed of delivery ETAs and able to meet scheduled timelines.
• Report customer backorders promptly to the affected customers and the appropriate sales or service team members.
• Maintain all backorders to ensure unshipped or undelivered units are included in the next shipment and proactively inform customers of the updated delivery status.
• Accurately record and document all shipping metrics, including units loaded, backorders, shortages, and overages.
• Communicate and coordinate effectively with other departments to ensure alignment of shipping schedules, priorities, and customer needs.
• Schedule weekly shipments and assign drivers to routes based on load requirements and driver classifications.
• Schedule truckload (TL) and less-than-truckload (LTL) pickups for units, crates, and packages.
• Act as the dispatch point for drivers by printing necessary paperwork, assigning proof of delivery documents, maintaining communication throughout routes, and addressing any issues that arise during deliveries.
• Track and monitor all driver metrics, including hours of service, safety scores, preventive vehicle maintenance, and any necessary vehicle repairs.
• Assist with production and shipment scheduling and related tasks as needed.

Qualifications

• Education: High School Graduate/GED
• Experience: 2–5 years of experience in shipping, logistics, or warehouse operations, complemented by a background in customer service or dispatch.
• Preferred experience includes coordinating deliveries, managing shipment documentation, tracking key metrics, and scheduling freight pickups.
• Knowledge: Must demonstrate strong reading, writing, and basic mathematical skills necessary to perform job duties accurately. Proficiency in computer applications, including Microsoft Office, is required. Must possess solid customer service principles and excellent communication skills. Strong problem-solving abilities and a proactive approach to resolving issues are essential.

Additional Information

Site Address: 3400 Tacoma St, Union Gap, WA 98903
Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.

Pay and Benefits

The US pay for this full-time position is $25.00-$26.00 per hour + medical, dental, vision benefits starting day 1 + 401k and PTO. (Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.)

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

Note to External Recruiters

We do not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.