Sr Learning Designer, Data Center Learning - New Hire Training

About the role

The Sr Learning Designer, Data Center Learning - New Hire Training is responsible for shaping the future of data center learning through human-centered design, emerging technology, and data-driven innovation across AWS’s global Data Center Communities.

Responsibilities

• Design, develop, and deploy training materials aligned to a blended learning strategy including web-based, instructor-led training (ILT), remote ILT, hands-on practical, micro-learning, and performance support.
• Facilitate workshops and apply human-centered design principles (empathy mapping, learner personas, journey mapping, and iterative prototyping) to create intuitive, inclusive, and engaging learning experiences.
• Leverage generative and agentic AI for content creation, personalization, adaptive pathways, and rapid prototyping while critically evaluating outputs for accuracy, bias, and ethical standards.
• Produce polished multimedia learning assets: video scripting and editing, compelling presentations, infographics, and interactive modules using industry-standard authoring tools (Articulate 360/Rise, Adobe Creative Suite, Camtasia, Synthesia).
• Use learning analytics, engagement metrics, completion rates, performance data, and ROI measurement to iterate on designs, identify gaps, optimize experiences, and demonstrate business value.
• Conduct needs analysis, performance gap analysis, and job-task analysis with stakeholders and SMEs to ensure solutions address real business problems.
• Lead complex cross-functional projects with stakeholder management in matrixed environments, mentoring junior designers and raising the quality bar for design standards.
• Design for scalability and longevity: create modular, evergreen learning architectures that adapt to evolving business needs across multiple geographies and languages.
• Partner with cross-functional teams to solve business problems with a focus on understanding root causes and driving forward-looking learning solutions.
• Communicate at all levels, including senior leadership across Global Data Center Operations and Data Center Communities.

Qualifications

• 5+ years of experience with Learning & Development and course facilitation
• Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
• Experience in training, performance management and coaching/mentoring
• Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems
• Experience using data analytics to drive learning strategy and demonstrate business impact
• Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
• Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

Preferred Qualifications

• Master's degree or equivalent in Education, Instructional Design, or a related field
• Experience mentoring trainers, using data analytics for training effectiveness measurement, and leading change management initiatives
• Experience in a data center or other critical environment, or experience in data center engineering or operations
• Experience designing for accessibility and inclusivity
• 6+ years of user experience designer, interaction designer, information architect, or similar design-related role experience

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.