Sr Learning Designer, Data Center Learning - New Hire Training

About the role

The Sr Learning Designer, Data Center Learning - New Hire Training is responsible for shaping the future of data center learning through human-centered design, emerging technology, and data-driven innovation across AWS’s global Data Center Communities.

Responsibilities

• Design, develop, and deploy training materials aligned to a blended learning strategy including web-based, instructor-led training (ILT), remote ILT, hands-on practical, micro-learning, and performance support.
• Facilitate workshops and apply human-centered design principles (empathy mapping, learner personas, journey mapping, and iterative prototyping) to create intuitive, inclusive, and engaging learning experiences.
• Leverage generative and agentic AI for content creation, personalization, adaptive pathways, and rapid prototyping while critically evaluating outputs for accuracy, bias, and ethical standards.
• Produce polished multimedia learning assets: video scripting and editing, compelling presentations, infographics, and interactive modules using industry-standard authoring tools (Articulate 360/Rise, Adobe Creative Suite, Camtasia, Synthesia).
• Use learning analytics, engagement metrics, completion rates, performance data, and ROI measurement to iterate on designs, identify gaps, optimize experiences, and demonstrate business value.
• Conduct needs analysis, performance gap analysis, and job-task analysis with stakeholders and SMEs to ensure solutions address real business problems.
• Lead complex cross-functional projects with stakeholder management in matrixed environments, mentoring junior designers and raising the quality bar for design standards.
• Design for scalability and longevity: create modular, evergreen learning architectures that adapt to evolving business needs across multiple geographies and languages.
• Partner with cross-functional teams to solve business problems with a focus on understanding root causes and driving forward-looking learning solutions.
• Communicate at all levels, including senior leadership across Global Data Center Operations and Data Center Communities.

Qualifications

• 5+ years of experience with Learning & Development and course facilitation
• Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
• Experience in training, performance management and coaching/mentoring
• Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems
• Experience using data analytics to drive learning strategy and demonstrate business impact
• Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
• Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage