Sr. IT Warehouse Support Technician

We are seeking a Sr. Help Desk Support Technician / Sr. IT Warehouse Support Technician to maintain and support computer systems and networks, ensuring highest functionality within a 3PL packaging and fulfillment warehouse. The ideal candidate will have strong troubleshooting abilities, attention to detail, and knowledge of warehouse processes, computer software/hardware, RF equipment, and internet applications.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Perform system troubleshooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed warehouse operations expectations.
• Support PowerShell scripting and automation.
• Own the relationship between technical operations and production operations.
• Package software installations for multiple computers simultaneously.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on new software and computer equipment operation.
• Maintain records/logs of repairs, fixes, and maintenance schedules.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices; report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Participate in on-call support within a 24/7 operational environment.

Requirements

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
  • Microsoft Windows 10 and Microsoft Server product line
  • Microsoft Office Suite
  • TCP/IP networking, VPN technologies
  • Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Schedule

• Monday–Friday, Day Shift (onsite in Somerset, NJ).
• Limited travel based on business needs.

Pay

Attractive annual salary of $65,000–$68,000 plus a performance-based bonus.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching.