Sr. IT Support Technician

About the role

This position serves as the primary contact for providing technical assistance and managing technology resources. The role involves resolving on-site technical support requests and collaborating with IT Department personnel for guidance on more complex network and system-related problems. This includes maintaining the end-user computing environment by installing, diagnosing, repairing, and upgrading computer devices, networking equipment, and other associated technology resources to ensure optimal performance.

Responsibilities

• Provide Tier 1 desktop support for both Microsoft and Mac environments.
• Troubleshoot network connectivity issues, including Wi-Fi, and perform basic network troubleshooting.
• Manage user account access, including Active Directory password resets, group policy, and multi-factor authentication (MFA) with Duo.
• Serve as a primary technical support contact through various methods including phone, web conferencing, live chat, and on-site assistance.
• Maintain a working knowledge of current technology processes and track service requests within the IT Service Management ticketing system.
• Manage and support on-site network printers and multifunction devices.
• Collaborate on or escalate complex problems for resolution with other IT teams.
• Coordinate with leadership on asset management, including inventory tracking, vendor repairs, and equipment lifecycle upgrades.

Requirements

• An Associate degree or a vocational/technical degree in Information Technology is required. Combinations of education and work experience will be considered.
• A minimum of 4 years of experience in a related field is necessary.
• Experience with Tier 1 desktop support.
• Proficiency in troubleshooting network topology and connectivity.
• Knowledge of account access management in Active Directory and MFA systems like Duo.
• Familiarity with both Microsoft and Mac operating systems.
• Experience with AV systems, including Crestron controls.

Preferred Qualifications

• A Bachelor's degree in Information Technology is preferred.
• Certifications related to end-user computing support such as Microsoft, A+, Apple, or Avixa-CTS are desirable.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and a library of technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for our Consultants that can address questions around benefits and other resources.
• Certified Career Coach.

Pay

$25/hr + benefits

Schedule

100% onsite with expected hours of 8 AM to 5 PM or 9 AM to 6 PM. Occasional work after 5 PM or on weekends may be required for events.

Contact

To apply for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.