Sr. IT Warehouse Support Technician

About the role

At ID Logistics, we foster a dynamic and inclusive work environment where every team member is welcomed and valued. We are a leading global 3PL transportation organization with over 35,000 employees in over 400 sites across 18 countries. Our commitment to customer service and operational excellence drives us forward.

Responsibilities

• Develop and maintain local networks in ways that optimize performance
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Support PowerShell scripting/automating
• Own the relationship between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed
• Observe all company safety rules and assist in enforcement as appropriate

Requirements

• Minimum Qualifications: High school diploma and relevant work experience in lieu of an advanced degree
• 3+ years of end-user support experience
• 1+ year of IT support experience
• Working knowledge of: Microsoft Windows 10 and Microsoft Server product line, Microsoft Office Suite, TCP/IP networking, VPN technologies, Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations
• Excellent diagnostic and problem-solving abilities
• Solid organizational and time-management skills
• Effective communication skills (verbal, written, and presentation)
• Solid understanding of computer systems, networks, and internet security principles
• Ability to participate in on-call support within a 24/7 operational environment

Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS)
• Experience with RF technology
• In-depth knowledge of data privacy principles and advanced network security
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment

Benefits

A competitive total rewards package including an attractive annual salary of $65,000-68,000 plus a performance-based bonus, health, dental, and vision insurance, 401(k) matching, and more. This position is not eligible for immigration sponsorship.

Pay

$65,000-68,000 annually

Schedule

Day Shift

Travel

Up to 25%