SR. IT TECHNICIAN - Helpdesk

Role Objectives

Provide end-user support for Windows systems.

Install a variety of engineering and general purpose software for users.

Setup new computers and peripherals for users.

Daily and Monthly Responsibilities

• Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems.
• Perform both local and remote support as needed for hardware/software issues.
• Work as a team member to provide excellent customer service to our division staff of approximately 400.
• Deliver hardware and technical support throughout SwRI campus.

Requirements

• Requires a high school diploma or equivalent.
• IT support related coursework or certifications preferred.
• 5+ years: General computer helpdesk experience.
• For those with an IT related Associate's degree, 4 years of work experience is required.
• Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving.
• Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills.
• Familiarity with Desktop Central and Sentinel One desired.
• A valid/clear driver's license is required.

Special Requirements

• Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Applicant must be a U.S. citizen.