Sr. Technology Helpdesk Technician

About the Role

The Senior Helpdesk Technician delivers hands-on technical support to employees at our Spokane office, providing outstanding customer experience while resolving a wide range of hardware, software, and systems issues. The ideal candidate combines strong deskside support experience with excellent communication skills, adaptability, and the ability to prioritize effectively in a dynamic environment.

Responsibilities

• Provide in-person and phone-first technical support to staff in Spokane office and remote locations
• Perform new hire builds, PC replacements, imaging, and software deployments
• Support and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity tools
• Manage and troubleshoot endpoints using SCCM/Intune and Azure Active Directory
• Handle printer support, peripheral management, and general deskside hardware issues
• Participate in on-call rotation and respond to escalated or time-sensitive issues
• Assist with light project management tasks including tracking, coordination, and follow-through on IT initiatives
• Maintain accurate documentation of issues, resolutions, and asset information
• Serve as an escalation resource for less experienced helpdesk staff

Requirements

• Customer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.
• Executive presence. Strong communicator, punctual, and polished.
• Adaptability. Priorities will shift — sometimes mid-task.
• Strong work ethic.
• 5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk roles
• Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applications
• Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory
• Demonstrated ability to support AV systems for meetings and events
• Excellent verbal communication skills — comfortable engaging with senior executives and leadership
• Ability to manage competing priorities in a fast-paced, executive-facing environment
• Availability for on-call rotation and the 7:00 AM – 3:30 PM in-office shift at our Spokane location

Preferred Qualifications

• Light project management experience — tracking tasks, coordinating with vendors or teams, managing timelines
• Experience with new hire onboarding builds, PC refresh/replacement programs, and software deployments

Valued Certifications

Not required, but candidates holding any of the following will stand out:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certifications focused on Microsoft 365 or Windows OS support
• ITIL Foundation

Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• “Building Good” paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

Pay

The pay range for this position is $64,900 - $94,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.

Schedule

• 7:00 AM – 3:30 PM in-office shift at our Spokane location
• On-call rotation participation required