IT Helpdesk Technician (Information Technology)

Martignetti is looking for the right team member to invest in as you launch a career with us. Our company is growing, and we’re seeking an enthusiastic candidate eager to start or enhance an IT career with a technology-focused organization. This role is ideal for someone who enjoys working with technology and people to solve problems, and who wants to develop new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking.

This position could serve as a launchpad for a successful long-term career at Martignetti, as we pride ourselves on employee development and growth within the company.

Location: Taunton, Massachusetts / Hybrid based on business needs
This role does not offer sponsorship or relocation.

Responsibilities

• Answer inbound calls, walk-up traffic, emails, and helpdesk ticket requests for technical support.
• Manage, triage, and resolve incoming IT support tickets using the Zendesk ticketing system.
• Maintain company asset records using the mobile device management platform.
• Manage user accounts in Microsoft Active Directory, Entra ID, and other software platforms.
• Create and maintain process and knowledge-based articles.
• Configure and troubleshoot Windows, iOS, and Android devices.
• Support technology used in conference rooms such as Neat bars, Crestron, projectors, and displays.
• Perform data entry or other tasks to support the IT Department Management Team.
• Participate in an on-call rotation.
• Available for occasional night and weekend work as needed.

Requirements

• Excellent customer service skills with the ability to communicate effectively.
• Attention to detail and the ability to accurately document technical issues.
• Strong aptitude for learning technology and proficiency with computers.
• Proficient use of Office applications such as Outlook, Word, Excel, and PowerPoint.
• Understands the fundamentals of troubleshooting with a desire for continual learning.

Qualifications

• Associate’s degree required; Bachelor’s Degree preferred.
• 1-2 years of experience preferred, but open to training a recent graduate or someone looking to change careers and start in IT.

Physical Demands and Environment

• Must be able to lift 25-50 lbs. unassisted.
• Work requires bending, kneeling, crouching, or reaching to accomplish tasks.
• Considerable mental concentration is needed to execute complex tasks requiring focused attention.
• Works in a standard office environment.
• Occasional travel may be required.
• Minimal potential for injury in the performance of duties.

Pay

Base Salary: $70,000–$78,000

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Retirement plans, including a 401(k).
• Generous paid time off.
• Employee discounts.