Sr IT Systems Specialist

About Human Interest

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future, often because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company backed by top investors including Marshall Wace, Baillie Gifford, BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, and Uncork.

Our values—In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive—guide our work.

Responsibilities

• Diagnose, investigate, and resolve technical incidents and problems as the primary point of escalation for our IT Support team.
• Provide Tier 2/3 support and procurement for internally used applications.
• Document support tasks and create repeatable processes to ensure consistency and train others.
• Architect systems, user flows, and solutions to meet evolving needs.

Requirements

• 3-5 years of professional software development experience.
• Strong experience with automation and scripting (e.g., Python, Go) for managing Mac OS environments, including deployment, troubleshooting, and security.
• Experience leveraging AI and automation for IT system optimization.
• Experience developing against or administering MDM or RMM tools (e.g., Essentials, Workspace ONE, Kandji/Iru, Jamf, Intune).
• Interest in or direct experience working with laptop hardware and systems (Mac preferred).
• Experience supporting identity management systems (e.g., Okta, Onelogin, Entra).
• Ability to work independently and handle multiple priorities.
• Excellent interpersonal and customer service skills.

Pluses include experience with compliance frameworks and policies, and multimedia content creation.

Schedule

This is a full-time position (40 hours per week) located in our San Francisco, CA office, with a hybrid schedule of two to three days onsite and the remaining days remote.

Pay

The base salary for this position ranges from $133,000 to $161,000, depending on geographic location, relevant skills, and experience. Additional compensation components such as bonuses, commissions, and equity may be offered depending on the role.

Benefits

• Dollar-for-dollar employer 401(k) match up to 4% of compensation.
• 100% paid employee health, vision, and dental premiums; 50% covered for dependents.
• Generous PTO and parental leave policies.
• Monthly work-from-home stipend and annual wellness stipend.
• Employee Resource Groups: Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech.
• Fun online and regional events, celebrations, and department/company-wide offsites.

Human Interest is certified as a Great Place To Work® (2023-2025) and has been recognized as a Fortune Best Place to Work in the Bay Area (2024), among other accolades.