Sr. Systems Specialist
TEKsystems · Brentwood, TN · 3 wk ago
On-siteInformation Technology$33–$38/hrFull-time
We need to output HTML fragment with headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Keep substantive info.
Let's parse description.
First paragraph: "Description The Senior Systems Specialist is responsible for accepting end user incidents and requests via email or phone and attempting to resolve the request in a timely and efficient manner. Performs and coordinates the setup and distribution of network, application, and folder security credentials. Provides technical support and troubleshooting for the Facility Support Center Handles calls and/or the escalation of issues to upper-level support and management in accordance with policy and procedures. Resolves issues using remote control software; working on Microsoft server file and print issues. Documents solutions to incidents and relays information and knowledge to team members. Provides on-call support on weekly rotation (generally once every six weeks). Must be able to determine trends and alert department management of emerging problems. Monitors work of other Systems Specialists and alerts management of developing issues or concerns. Adheres to Service Level Agreements as defined for each supported application. Manages problem and request tickets for assigned technology. Communicates and coordinates with Technology Support Center leadership as appropriate. Domestic U.S. travel may be required."
That's responsibilities.
Next: "Skills microsoft office, audio visual, Help desk support, Windows, Desktop, Customer service, Help desk Top Skills Details M365 experience AV experience Deskside Support Customer Service skills Audio/Video experience (supporting conference rooms) Apple Devices support Endpoint/MDM support Systems Administration experience Additional Skills & Qualifications Graduate from an accredited college or university with an Associate's degree in Computer Science is required. Two years of experience in computer troubleshooting, service desk support or related IT experience is required. Additional years of related work experience may be substituted for the required education on a year-for-year basis. A+ certification preferred. Experience supporting the following technologies preferred: Microsoft AD, IT Service Management platform (e.g. Service-now), and Microsoft System Center Configuration Manger (SCCM). Must be able to multi-task, be a team-player, and demonstrate the ability to communicate effectively across a diverse workforce through strong verbal and written capabilities. Proficiency with Microsoft applications, including Exchange/Outlook maintenance, user setup, and printing capabilities is required. Experience Level Expert Level Job Type & Location This is a Contract position based out of Brentwood, TN. Pay And Benefits The pay range for this position is $33.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brentwood,TN. Application Deadline This position is anticipated to close on Sep 26, 2026."
Then about TEKsystems etc (boilerplate). We need to remove boilerplate, legal, EEO, etc. So we keep only substantive job description content: responsibilities, skills, qualifications, pay, benefits, workplace type, maybe location, contract type, etc. Also maybe "About the role" heading? The description didn't have explicit headings; we need to infer sections.
We should create sections: About the role (maybe a brief summary), Responsibilities, Skills, Qualifications (education/experience), Pay, Benefits, Workplace Type (onsite), Schedule (on-call rotation weekly every six weeks). Also maybe "Location" but not required as heading; could be part of About the role or Qualifications. The instruction: Use
for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Keep substantive info.
Let's parse description.
First paragraph: "Description The Senior Systems Specialist is responsible for accepting end user incidents and requests via email or phone and attempting to resolve the request in a timely and efficient manner. Performs and coordinates the setup and distribution of network, application, and folder security credentials. Provides technical support and troubleshooting for the Facility Support Center Handles calls and/or the escalation of issues to upper-level support and management in accordance with policy and procedures. Resolves issues using remote control software; working on Microsoft server file and print issues. Documents solutions to incidents and relays information and knowledge to team members. Provides on-call support on weekly rotation (generally once every six weeks). Must be able to determine trends and alert department management of emerging problems. Monitors work of other Systems Specialists and alerts management of developing issues or concerns. Adheres to Service Level Agreements as defined for each supported application. Manages problem and request tickets for assigned technology. Communicates and coordinates with Technology Support Center leadership as appropriate. Domestic U.S. travel may be required."
That's responsibilities.
Next: "Skills microsoft office, audio visual, Help desk support, Windows, Desktop, Customer service, Help desk Top Skills Details M365 experience AV experience Deskside Support Customer Service skills Audio/Video experience (supporting conference rooms) Apple Devices support Endpoint/MDM support Systems Administration experience Additional Skills & Qualifications Graduate from an accredited college or university with an Associate's degree in Computer Science is required. Two years of experience in computer troubleshooting, service desk support or related IT experience is required. Additional years of related work experience may be substituted for the required education on a year-for-year basis. A+ certification preferred. Experience supporting the following technologies preferred: Microsoft AD, IT Service Management platform (e.g. Service-now), and Microsoft System Center Configuration Manger (SCCM). Must be able to multi-task, be a team-player, and demonstrate the ability to communicate effectively across a diverse workforce through strong verbal and written capabilities. Proficiency with Microsoft applications, including Exchange/Outlook maintenance, user setup, and printing capabilities is required. Experience Level Expert Level Job Type & Location This is a Contract position based out of Brentwood, TN. Pay And Benefits The pay range for this position is $33.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brentwood,TN. Application Deadline This position is anticipated to close on Sep 26, 2026."
Then about TEKsystems etc (boilerplate). We need to remove boilerplate, legal, EEO, etc. So we keep only substantive job description content: responsibilities, skills, qualifications, pay, benefits, workplace type, maybe location, contract type, etc. Also maybe "About the role" heading? The description didn't have explicit headings; we need to infer sections.
We should create sections: About the role (maybe a brief summary), Responsibilities, Skills, Qualifications (education/experience), Pay, Benefits, Workplace Type (onsite), Schedule (on-call rotation weekly every six weeks). Also maybe "Location" but not required as heading; could be part of About the role or Qualifications. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings if content exists.
We need to decide which sections to include.
- About the role: could be a brief overview: Senior Systems Specialist responsible for... maybe combine first paragraph as About the role. But we also have Responsibilities separate. Could put overview in About the role, then Responsibilities list.
- Responsibilities: list of duties from first paragraph.
- Skills: list of skills: microsoft office, audio visual, Help desk support, Windows, Desktop, Customer service, M365 experience, AV experience, Deskside Support, Audio/Video experience (supporting conference rooms), Apple Devices support, Endpoint/MDM support, Systems Administration experience, Proficiency with Microsoft applications (Exchange/Outlook maintenance, user setup, printing), etc.
- Qualifications: education (Associate's degree in Computer Science required), experience (2 years troubleshooting, service desk), A+ certification preferred, experience with Microsoft AD, ITSM platform, SCCM preferred, multi-task, team-player, communication skills.
- Pay: $33.00 - $38.00/hr.
- Benefits: list as given.
- Schedule: on-call support weekly rotation (generally once every six weeks). Also maybe mention domestic US travel may be required (could be part of responsibilities or schedule). But schedule heading only if we have schedule info. We have on-call rotation.
- Workplace Type: fully onsite position in Brentwood, TN. Could be part of About the role or a separate section? Not in list but we could include as a short paragraph under About the role or maybe as its own heading? The instruction only gave examples; we can add other headings if needed but better to stick to given. Could include Workplace Type under About the role.
We must not include boilerplate like "Application Deadline", "About TEKsystems", etc.
We must not repeat job title as heading.
We must not include duplicated lines.
We must preserve all substantive info.
Let's extract bullet points.
Responsibilities (list):
- Accept end user incidents and requests via email or phone and attempt to resolve in a timely and efficient manner.
- Perform and coordinate the setup and distribution of network, application, and folder security credentials.
- Provide technical support and troubleshooting for the Facility Support Center.
- Handle calls and/or escalation of issues to upper-level support and management per policy and procedures.
- Resolve issues using remote control software; work on Microsoft server file and print issues.
- Document solutions to incidents and relay information and knowledge to team members.
- Provide on-call support on weekly rotation (generally once every six weeks).
- Determine trends and alert department management of emerging problems.
- Monitor work of other Systems Specialists and alert management of developing issues or concerns.
- Adhere to Service Level Agreements as defined for each supported application.
- Manage problem and request tickets for assigned technology.
- Communicate and coordinate with Technology Support Center leadership as appropriate.
- Domestic U.S. travel may be required.
Skills (list):
- Microsoft Office
- Audio/Visual
- Help desk support
- Windows
- Desktop
- Customer service
- M365 experience
- AV experience (Audio/Video)
- Deskside support
- Apple Devices support
- Endpoint/MDM support
- Systems Administration experience
- Proficiency with Microsoft applications (Exchange/Outlook maintenance, user setup, printing capabilities)
- (maybe also "Help desk" duplicate; we can deduplicate)
Qualifications (list):
- Graduate from an accredited college or university with an Associate's degree in Computer Science required.
- Two years of experience in computer troubleshooting, service desk support or related IT experience required.
- Additional years of related work experience may be substituted for the required education on a year-for-year basis.
- A+ certification preferred.
- Experience supporting Microsoft AD, IT Service Management platform (e.g., ServiceNow), and Microsoft System Center Configuration Manager (SCCM) preferred.
- Ability to multi-task, be a team-player, demonstrate ability to communicate effectively across a diverse workforce through strong verbal and written capabilities.
Pay: $33.00 - $38.00/hr.
Benefits (list):
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Schedule: On-call support on weekly rotation (generally once every six weeks). (Also maybe mention domestic US travel but that's not schedule.)
Workplace Type: Fully onsite position in Brentwood, TN.
Location: Brentwood, TN (could be included in About the role).
We need to output HTML fragment with headings and - for lists,
for prose.
We should not include empty sections.
Let's craft:
About the role
The Senior Systems Specialist is responsible for accepting end user incidents and requests via email or phone and attempting to resolve the request in a timely and efficient manner. The role is a contract position based out of Brentwood, TN, requiring full‑onsite work.
Responsibilities
- Accept end user incidents and requests via email or phone and attempt to resolve in a timely and efficient manner.
- Perform and coordinate the setup and distribution of network, application, and folder security credentials.
- Provide technical support and troubleshooting for the Facility Support Center.
- Handle calls and/or escalation of issues to upper‑level support and management per policy and procedures.
- Resolve issues using remote control software; work on Microsoft server file and print issues.
- Document solutions to incidents and relay information and knowledge to team members.
- Provide on‑call support on a weekly rotation (generally once every six weeks).
- Determine trends and alert department management of emerging problems.
- Monitor work of other Systems Specialists and alert management of developing issues or concerns.
- Adhere to Service Level Agreements as defined for each supported application.
- Manage problem and request tickets for assigned technology.
- Communicate and coordinate with Technology Support Center leadership as appropriate.
- Domestic U.S. travel may be required.
Skills
- Microsoft Office
- Audio/Visual support
- Help desk support
- Windows
- Desktop support
- Customer service
- M365 experience
- AV experience (Audio/Video)
- Deskside support
- Apple Devices support
- Endpoint/MDM support
- Systems Administration experience
- Proficiency with Microsoft applications (Exchange/Outlook maintenance, user setup, printing)
Qualifications
- Associate’s degree in Computer Science from an accredited college or university (required).
- Two years of experience in computer troubleshooting, service desk support, or related IT experience (required); additional related experience may substitute for education on a year‑for‑year basis.
- A+ certification preferred.
- Experience supporting Microsoft Active Directory, IT Service Management platforms (e.g., ServiceNow), and Microsoft System Center Configuration Manager (SCCM
headings and - for lists,
for prose.
We should not include empty sections.
Let's craft:
About the role
The Senior Systems Specialist is responsible for accepting end user incidents and requests via email or phone and attempting to resolve the request in a timely and efficient manner. The role is a contract position based out of Brentwood, TN, requiring full‑onsite work.
Responsibilities
- Accept end user incidents and requests via email or phone and attempt to resolve in a timely and efficient manner.
- Perform and coordinate the setup and distribution of network, application, and folder security credentials.
- Provide technical support and troubleshooting for the Facility Support Center.
- Handle calls and/or escalation of issues to upper‑level support and management per policy and procedures.
- Resolve issues using remote control software; work on Microsoft server file and print issues.
- Document solutions to incidents and relay information and knowledge to team members.
- Provide on‑call support on a weekly rotation (generally once every six weeks).
- Determine trends and alert department management of emerging problems.
- Monitor work of other Systems Specialists and alert management of developing issues or concerns.
- Adhere to Service Level Agreements as defined for each supported application.
- Manage problem and request tickets for assigned technology.
- Communicate and coordinate with Technology Support Center leadership as appropriate.
- Domestic U.S. travel may be required.
Skills
- Microsoft Office
- Audio/Visual support
- Help desk support
- Windows
- Desktop support
- Customer service
- M365 experience
- AV experience (Audio/Video)
- Deskside support
- Apple Devices support
- Endpoint/MDM support
- Systems Administration experience
- Proficiency with Microsoft applications (Exchange/Outlook maintenance, user setup, printing)
Qualifications
- Associate’s degree in Computer Science from an accredited college or university (required).
- Two years of experience in computer troubleshooting, service desk support, or related IT experience (required); additional related experience may substitute for education on a year‑for‑year basis.
- A+ certification preferred.
- Experience supporting Microsoft Active Directory, IT Service Management platforms (e.g., ServiceNow), and Microsoft System Center Configuration Manager (SCCM
for prose. We should not include empty sections. Let's craft:
About the role
The Senior Systems Specialist is responsible for accepting end user incidents and requests via email or phone and attempting to resolve the request in a timely and efficient manner. The role is a contract position based out of Brentwood, TN, requiring full‑onsite work.
Responsibilities
- Accept end user incidents and requests via email or phone and attempt to resolve in a timely and efficient manner.
- Perform and coordinate the setup and distribution of network, application, and folder security credentials.
- Provide technical support and troubleshooting for the Facility Support Center.
- Handle calls and/or escalation of issues to upper‑level support and management per policy and procedures.
- Resolve issues using remote control software; work on Microsoft server file and print issues.
- Document solutions to incidents and relay information and knowledge to team members.
- Provide on‑call support on a weekly rotation (generally once every six weeks).
- Determine trends and alert department management of emerging problems.
- Monitor work of other Systems Specialists and alert management of developing issues or concerns.
- Adhere to Service Level Agreements as defined for each supported application.
- Manage problem and request tickets for assigned technology.
- Communicate and coordinate with Technology Support Center leadership as appropriate.
- Domestic U.S. travel may be required.
Skills
- Microsoft Office
- Audio/Visual support
- Help desk support
- Windows
- Desktop support
- Customer service
- M365 experience
- AV experience (Audio/Video)
- Deskside support
- Apple Devices support
- Endpoint/MDM support
- Systems Administration experience
- Proficiency with Microsoft applications (Exchange/Outlook maintenance, user setup, printing)
Qualifications
- Associate’s degree in Computer Science from an accredited college or university (required).
- Two years of experience in computer troubleshooting, service desk support, or related IT experience (required); additional related experience may substitute for education on a year‑for‑year basis.
- A+ certification preferred.
- Experience supporting Microsoft Active Directory, IT Service Management platforms (e.g., ServiceNow), and Microsoft System Center Configuration Manager (SCCM