Sr. IT Specialist

About the role

The primary role of the Senior IT Specialist is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. This position is vital to the operations team's success and ensures seamless production with minimal to no downtime.

We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Responsibilities

Ensures day-to-day operations are running effectively and efficiently. This includes, but is not limited to:

• Laptops, desktops, and tablets
• Cell phones and desk phones
• Document Printers, Label Printers, and Xerox MFPs
• Handheld RF Mobile Computers
• Troubleshoot hardware and software issues on client systems.
• Server, laptop, and PC patching
• Maintain existing IT infrastructure and process documentation.
• Discipline to use tools for incident and service request management (ServiceNow)
• Provide exceptional customer service and technical support for on-site users
• Resolve issues or escalate them in a timely manner to the appropriate support level.
• Oversee the integrity and security of IT systems, ensuring they meet organizational needs.
• Provide advanced support for desktop and laptop computers, applications, and related technology.
• Lead IT projects, ensuring timely completion and alignment with business goals.

Requirements

Education Requirements, Skills and Abilities