Sr Invoicing Specialist
About the role
Location: Atlanta, GA, United States
We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Our Core Values: Safety: Uphold the highest safety standards for all.Integrity and Trust: Foster honest, ethical relationships.Create Value for the Customer: Deliver innovative, reliable solutions.Quality: Ensure excellence in every product and service.Commitment to People Development: Nurture our people, they are the heart of our success.
Responsibilities
- Lead end-to-end invoicing process for high-volume accounts, ensuring accurate and timely billing to large corporate clients across multiple sites and regions.
- Specialize in maintenance-related invoicing, ensuring alignment with service schedules, approvals, and contract terms.
- Collaborate closely with field operations teams to ensure accuracy.
- Strong knowledge of invoicing practices to understand customer payment processes, contracts, vendor compliance, and required documentation.
- Ensure all invoices meet customer-specific billing requirements, including purchase order (PO) matching, job coding, and work order verification.
- Work with Accounts Receivable and Cash Applications teams to track payment statuses, troubleshoot exceptions, and reduce delays in both receivables and interdepartmental workflows.
- Generate and review custom invoice formats and financial reports tailored to corporate customer expectations and internal reporting needs.
- Ensure accuracy and compliance with internal financial controls, SOX/audit requirements, and company policy for all invoicing activities.
- Identify and implement process improvements, leveraging system knowledge to streamline invoicing for both products and recurring maintenance services.
- Provide training and mentoring to junior billing staff, especially around complex account structures and invoice coordination.
- Serve as a point of contact for escalated invoicing issues with strategic account customers and cross-functional teams.