Sr Instructional Designer – AI Enablement

About the role

This Sr. Instructional Designer – AI Enablement collaborates with the Revenue Enablement leadership team to design, develop and implement first-class, AI-focused development programs and learning experiences that build AI capability across customer-facing teams and support CDW’s strategies and business goals.

Responsibilities

• Lead program management for AI enablement programs including needs assessment, feedback and prioritization processes, instructional design, development, implementation, stakeholder communications and evaluation of learning solution outcomes.
• Partner with business stakeholders and subject matter experts to create training programs that support AI product knowledge, AI solution positioning, and AI-related sales and consulting competencies.
• Design and develop AI-focused learning solutions for customer-facing coworkers, including technical AI knowledge, AI solution selling skills, and practical AI adoption in day-to-day work.
• Research and provide instructional design, best digital practices and industry trends, including AI and emerging learning technologies, to support organizational initiatives.
• Participate in project teams and identify areas of opportunity, develop recommendation proposals, and implement appropriate AI Enablement solutions to drive business outcomes.
• Develop, manage and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness and attainment of business requirements.
• Effectively measure and assess participants’ skills and client satisfaction related to provided services. Establish strategies for addressing gaps. Advise on methods and approaches to reinforce skills.
• Lead the development and enhancement of assessment tools ensuring fair and unbiased evaluation.
• Provide ongoing program feedback and communication updates to stakeholders.
• Lead and apply project management skills consistently throughout assigned deliverables.
• Mentor and coach junior team members.
• Leverage artificial intelligence tools and technologies to accelerate instructional design, content development, multimedia production, personalization, and learning experience innovation.
• Manage and maintain curriculum review process with subject matter experts to ensure up-to-date and relevant content.

Requirements

• Minimum basic requirements: Bachelor’s Degree and 5 years’ experience in Learning & Development, Organizational Development / Effectiveness or related areas or 9 years’ experience in Learning & Development, Organizational Development / Effectiveness or related areas.
• Demonstrated instructional design and project management experience with a successful track record of increasing learner knowledge, performance and effectiveness.
• Demonstrated ability to build and maintain productive and collaborative relationships cross-functionally.
• Experience developing training and enablement programs focused on AI technologies, AI solution positioning and sales, and workplace productivity applications of AI tools.
• Experience supporting AI go-to-market, sales enablement, presales, consulting, or technology adoption programs.
• Aptitude for new concepts and technologies with the ability to quickly put them into practical use.
• Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Excellent verbal and written communication skills with the ability to effectively interact with and present to stakeholders at all levels.
• Strong creative problem-solving and analytical skills.
• Demonstrated time management skills.
• Strong organization skills and attention to detail.
• Proficient in Microsoft Office applications, collaboration platforms and learning design programs.
• Proficient in learning management systems (LMS) and learning experience course creation, authoring and gamified learning platforms and tools.
• For example, Articulate 360, RISE360, Adobe Captivate, ELB, Kahoot!
• Proficient in AI writing, design, image, audio and video creation tools.
• For example, Synthesia, Canva, DALL-E.
• Proficient in video and VR production tools.
• Up to 10% travel.

Preferred Skills, Experience, Qualities

• Knowledge of innovative learning tools.
• Knowledge of the technology industry.
• Strong knowledge of advanced sales skills and strategy.
• Technical acumen.
• Knowledge of adult learning principles.
• History of working with sales and services organizations to increase revenue and profit performance.

Pay

Pay range: $100,000 - $130,000 depending on experience and skill set
Annual bonus target of 5% subject to terms and conditions of plan

Benefits

Benefits overview

About CDW

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. We are committed to being an AI-fluent organization and looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. We are an equal opportunity employer and committed to fostering an equitable, transparent, and respectful hiring process for all applicants.