Sr Information Technology Operations Analyst

We are seeking a highly motivated and detail-oriented Senior Analyst to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements. Based at our Tarrytown, NY location with 4 days onsite per week required.

About the Role

The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.

Responsibilities

• Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment
• Ensure adherence to standard operating procedures (SOPs) and operational runbooks
• Support high availability and reliability of infrastructure and applications
• Execute and monitor operational controls related to system access, asset management, and security compliance
• Maintain audit-ready documentation and evidence for audits
• Identify control gaps and partner on remediation
• Analyze workflows for inefficiencies and opportunities for automation
• Drive continuous improvement initiatives and contribute to SOP development and updates
• Collaborate with Information Technology, engineering, security, and business teams
• Support shared ownership models and improve handoffs
• Work with vendors for service delivery
• Track and report key operational metrics (SLAs, uptime, compliance)
• Perform root cause analysis for incidents and provide insights for improvement
• Support issue resolution, communications, training, and documentation

Requirements

• 5+ years in Information Technology operations or service delivery roles
• Bachelor’s degree in Information Technology or related field
• Experience in regulated environments (GxP preferred)
• Experience in LabIT environments

Skills

• Experience with ServiceNow or similar tools
• Familiarity with monitoring and endpoint tools
• Experience with reporting and analytics
• Basic automation/scripting knowledge preferred
• Strong understanding of Information Technology operations processes (incident, problem, change, asset)
• Ability to manage multiple priorities
• Strong communication and analytical skills
• Detail-oriented with focus on compliance
• Information Technology operations lifecycle understanding
• Operational controls and compliance awareness
• ITIL familiarity
• Asset and endpoint management knowledge
• Incident and problem management experience

Benefits

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits.

Pay

Salary Range (annually): $83,800.00 - $136,800.00

Schedule

4 days onsite per week required