Sr Information Technology Operations Analyst

We are seeking a highly motivated and detail-oriented Senior Analyst to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role ensures reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements. The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution.

About the Role

• Based at our Tarrytown, NY location
• 4 days onsite per week required

Responsibilities

Information Technology Operations Execution

• Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment
• Ensure adherence to standard operating procedures (SOPs) and operational runbooks
• Support high availability and reliability of infrastructure and applications

Controls, Compliance & Audit Readiness

• Execute and monitor operational controls related to system access, asset management, and security compliance
• Maintain audit-ready documentation and evidence for audits
• Identify control gaps and partner on remediation

Process Improvement & Optimization

• Analyze workflows for inefficiencies and opportunities for automation
• Drive continuous improvement initiatives
• Contribute to SOP development and updates

Cross-functional Coordination

• Collaborate with Information Technology, engineering, security, and business teams
• Support shared ownership models and improve handoffs
• Work with vendors for service delivery

Operational Analytics & Reporting

• Track and report key operational metrics (SLAs, uptime, compliance)
• Perform root cause analysis for incidents
• Provide insights for improvement

End-User Support & Communication

• Support issue resolution and communications
• Assist with training and documentation

Requirements

• 5+ years in Information Technology operations or service delivery roles
• Bachelor's degree in Information Technology or related field
• Experience in regulated environments (GxP preferred)
• Experience in LabIT environments

Skills

Technical Skills

• Experience with ServiceNow or similar tools
• Familiarity with monitoring and endpoint tools
• Experience with reporting and analytics
• Basic automation/scripting knowledge preferred

General Skills

• Strong understanding of Information Technology operations processes (incident, problem, change, asset)
• Ability to manage multiple priorities
• Strong communication and analytical skills
• Detail-oriented with focus on compliance

Domain Knowledge

• Information Technology operations lifecycle understanding
• Operational controls and compliance awareness
• ITIL familiarity
• Asset and endpoint management knowledge
• Incident and problem management experience

Certifications

• ITIL certification preferred (optional)

Pay

Salary Range (annually): $83,800.00 - $136,800.00

Benefits

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role:

• Annual bonuses or other incentive plans
• Equity awards
• Pension or retirement benefits, 401(k) company match
• Health and wellness programs, fitness centers
• Insurance benefits (e.g., medical, dental, vision, life, and disability)
• Paid time off
• Family support benefits