Sr HR Operations Specialist

Key Responsibilities

• Resolve escalated cases from Tier 1 requiring: Advanced policy interpretation or exception handling, cross-functional coordination (e.g., Payroll, Benefits, HR Tech), review of historical transactions or employee records, elevated judgment or sensitivity, managing complex issues across areas such as multi-step payroll corrections and retroactive adjustments, benefits escalations and vendor coordination, complex leave and absence cases, data corrections with downstream system implications.
• Own cases end-to-end, ensuring accuracy, timeliness, and clear communication.
• Manage complex issues across areas such as multi-step payroll corrections and retroactive adjustments, benefits escalations and vendor coordination, complex leave and absence cases, data corrections with downstream system implications.
• Elevate issues to Tier 3 or specialized teams only when appropriate, with complete context.
• Act as the primary owner of Tier 2 cases, coordinating across: Payroll, Total Rewards, Employee Relations, Legal, COEs, HR Technology, HRBPs (as needed).
• Set clear expectations with employees and managers regarding resolution timelines and next steps.
• Escalate to Tier 3 or specialized teams only when appropriate, with complete context.
• Manage complex and sensitive interactions with professionalism, empathy, and clarity.
• Maintain strict confidentiality and data privacy standards.
• Represent HR as a unified function, ensuring seamless and consistent communication.
• Balance employee experience with operational discipline and policy adherence.
• Model and reinforce Ralliant’s HR operating model through day-to-day execution.

Required Qualifications

• Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience)
• 3–6 years of experience in: HR operations, shared services, payroll, benefits, or HR systems, or Complex case management in a process-driven or regulated environment
• Strong experience with HR systems (e.g., Workday, ServiceNow, or similar platforms)
• Demonstrated ability to manage and resolve complex, cross-functional issues
• Strong analytical thinking and written communication skills
• Able to operate effectively in ambiguous or exception-based scenarios

Key Skills & Attributes

• Strong operational judgment and structured problem-solving capability
• Ability to identify root causes and drive sustainable solutions
• Comfortable working across teams, systems, and processes
• Clear and composed communicator in high-impact situations
• Continuous improvement mindset with focus on simplification and scalability
• Able to balance employee experience with consistency, controls, and compliance

Why This Role Matters at Ralliant

This role plays a critical role in stabilizing and strengthening core HR operations, reducing escalation volume and dependency on HRBPs and COEs, improving data quality, system reliability, and process consistency, enabling safe and sustainable adoption of automation, self-service, and AI, and ensuring the HR operating model is executed effectively in practice.