Sr. Hogan Loans Analyst

About the role

FNBO is seeking an experienced Sr Analyst, System Support to join our team. This role involves being a system expert of the Hogan Core Banking Platform Loan Servicing System, handling escalated production issues, and coordinating with IT and vendors.

Responsibilities

• Support the performance, reliability, and maintenance of the Hogan Loan Servicing System.
• Perform escalation support and issue resolution through research across multiple systems and data.
• Work closely with business and operations teams regarding system enhancements.
• Manage and provide input into the application roadmap for further improvement and development.
• Coordinate, track, and respond to data needs and requests from across Operations and our partners.
• Design, develop, and maintain reports using the tools assigned.
• Coordinate, track, and respond to data needs and requests from across Operations and our partners.
• Enhance end users’ knowledge, understanding, and competency with the loan servicing system.
• Identify, develop, and recommend training opportunities that meet and support end user needs.
• Participate in training sessions as an advisor with regard to use of new/enhanced systems.
• Coach and mentor teammates with a focus on developing the capabilities of the team.
• Aim to increase the likelihood that projects or initiatives deliver the intended results and outcomes.
• Contribute or lead project team meetings and assists team members in critical decision making and planning; assists in execution, control, and closure of projects; meet regularly with project manager(s).
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

Requirements

• 5+ years of banking experience (Operations, Lending, Systems)
• Strong written and verbal communication skills, including technical writing skills
• Problem-solving ability with strong analytical skills
• General knowledge of Lending
• General knowledge of Microsoft Office products
• Ability to multi-task while adhering to multiple timetables of completion

Qualifications

• Advanced knowledge for assigned applications through training and experience
• Knowledge of compliance with bank policy, laws, regulations, and the bank's BSA/AML Program

Skills

• Consultative approach with the ability to analyze stakeholder’s needs
• Excellent communication and interpersonal skills
• Collaborative relationship building with business partners
• Effective communication and collaboration with business units
• Leadership and mentoring skills

Benefits

FNBO offers a variety of benefits including medical, dental, vision insurance, 401(k) with matching contributions, time off programs, health savings account (HSA)/dependent care, employee banking, growth opportunities, tuition assistance, short-term/long-term disability insurance, and more. For compensation and benefit information, please email TAGAdmin@fnni.com.

Pay

Compensation details can be obtained upon request.

Schedule

The schedule for this role is not specified.