Sr Field Technical Specialist
LG Electronics North America · Massachusetts, United States · 1 mo ago
Information Technology$85k–$105k/yrFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. The posting includes a lot of descriptive intro about LG, then "What We Can Offer", "Job Summary", "The Opportunity", "Qualifications", "Recruiting Range", "Benefits Offered". Also there is "Privacy Notice" etc which we should drop (legal/EEO). Also "Benefits Offered Temporary/Contractors" maybe we can include but it's minor; but we need to preserve substantive info. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we drop Privacy Notice, EEO statement, etc. Also we should not repeat job title as heading. The job title is "Area Technical Specialist". Not to be used as heading.
We need to decide sections: Possibly "About the role" (intro about LG and role?), "Responsibilities" (list of duties), "Requirements" (maybe qualifications?), "Qualifications" (explicit), "Benefits", "Pay". "Schedule" maybe not present (no schedule info). "Skills" maybe not explicit separate; could be part of qualifications. We should only include sections with real content.
We have:
- Intro about LG: "Step into the innovative world of LG Electronics..." This is descriptive about company; could be "About the role" or maybe "About LG". But instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" for the introductory paragraph about LG and the role summary.
- Job Summary: could be part of About the role or separate? Probably we can incorporate into About the role.
- The Opportunity: list of duties (many bullet-like sentences). That's responsibilities.
- Qualifications: explicit list.
- Benefits Offered: list.
- Recruiting Range: pay range.
We need to use
- for any list of duties/requirements/benefits. So for responsibilities we need a list. For qualifications we need a list. For benefits we need a list.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can format as lists.
We must not include filler like "commensurate with experience". Not present.
We need to drop duplicated lines: there is "Benefits Offered" appears twice? Actually there is "Benefits Offered Full-Time Employees" and later "Benefits Offered Temporary/Contractors". We'll combine maybe but we need to preserve both. Could keep as separate sub-sections? But we only have Benefits heading; we could include both full-time and temporary info under Benefits. That's okay.
We need to drop Privacy Notice, EEO, etc.
We need to output only HTML fragment, no /, no markdown.
Let's extract content.
Intro paragraph: "Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management,' embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone."
Then "What We Can Offer": "A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies."
Then "Job Summary": "The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials. A strong ability to network and foster relationships with staff and partners is essential. Support for all residential and commercial products are required."
Then "The Opportunity": a long paragraph with many duties separated by periods. We need to convert to list items. Let's parse each sentence as a duty.
Sentences:
1. Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
2. Manage all aftermarket support activities within assigned region.
3. Interface with building owners, general contractors, and service champions on technical matters.
4. Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
5. Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
6. Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
7. Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
8. Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
9. Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
10. Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
11. Perform critical software and hardware service updates to equipment in inventory or in the field as required.
12. Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
13. Research and provide accurate technical information for use in the development of technical training material.
14. Generate and conduct technical training sessions in both classroom and jobsite settings.
15. Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
16. Support aftermarket rework projects as needed.
17. Network with regional sales staff fostering technical relationships within respective coverage regions.
18. Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.
That's a lot.
Then "Qualifications": list:
- HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
- Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
- Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
- Capable of managing regions and assigned service champions.
- Proven experience setting goals and executing service support strategies.
- Demonstrated proficiency in LG product line technical knowledge.
- Proficiency in documentation creation and dispersion.
- Able to travel up to 75%.
- Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
- Ability to troubleshoot in depth service issues via phone and onsite.
- Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
- Ability to write reports and business correspondence.
- Well-developed planning, organization, analytical, and decision-making skills.
- Proficient computer skills using all Microsoft Suite Programs.
Then "Recruiting Range": "$85,000—$105,000 USD"
Then "Benefits Offered Full-Time Employees": list:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Then "Benefits Offered Temporary/Contractors": "Eligible for the relevant benefit programs offered through our partner agencies."
We can combine under Benefits heading with subpoints maybe separate paragraphs.
We need to avoid duplication: there is "Benefits Offered" heading appears twice; we can combine.
Now we need to decide sections.
Potential sections:
- About the role (intro + What We Can Offer + Job Summary maybe)
- Responsibilities (The Opportunity list)
- Qualifications (list)
- Benefits (list)
- Pay (Recruiting Range)
We could also include Requirements but Qualifications covers.
We should not create Schedule section as none.
We should not create Skills section unless we have explicit skills list; we could embed in Qualifications.
Thus output:
About the role
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management,' embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also