Sr Field Technical Specialist

Step into the innovative world of LG Electronics, a global leader dedicated to creating innovative solutions for a better life. With a history spanning over six decades and a presence in more than 290 locations, LG offers a diverse portfolio that includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. The company’s management philosophy, “Jeong‑do Management,” emphasizes high ethical standards, transparent operations, customer‑value creation, and people‑oriented management, fostering a culture of creativity, diversity, and integrity.

Job Summary

The Area Technical Specialist serves as a key technical resource and liaison for HVAC contractors, distributors, and manufacturer representatives. The role provides expert technical guidance via phone and email, resolves escalated system issues, delivers technical training, and ensures customer satisfaction through case management. Responsibilities include interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and performing critical software and hardware updates. The specialist also coordinates job‑site visits, drives regional success of assigned service champions, and assists in developing training materials. Support for all residential and commercial products is required.

Responsibilities

• Develop regional service support strategies and actions through the LG Preferred Service Champion Program.
• Manage all aftermarket support activities within the assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Provide direct technical guidance via phone, email, and case support for HVAC contractors, distributors, manufacturers, and applied representatives.
• Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
• Coordinate with Technical Support, Escalation Lead, Engineering, and Controls teams to resolve escalated field issues.
• Arrange and facilitate supervised technical assistance for unresolved technical issues.
• Interact directly with contractors, distributors, manufacturers, and applied reps to coordinate job‑site visits.
• Instruct partners in proper utilization of LG proprietary software for equipment selection, application, and troubleshooting.
• Review and analyze application of Variable Refrigerant Flow (VRF) Commercial, Residential, and Light Commercial (RLC) systems, including load verification duties as needed.
• Perform critical software and hardware service updates to equipment in inventory or in the field.
• Schedule and conduct onsite service, training, and installation support for all LG HVAC equipment for sales channel partners.
• Research and provide accurate technical information for the development of training material.
• Generate and conduct technical training sessions in classroom and job‑site settings.
• Conduct technical review and guidance for factory literature and distribute technical service bulletins.
• Support aftermarket rework projects as needed.
• Network with regional sales staff to foster technical relationships within coverage regions.
• Review extended‑warranty submissions within a KPI target of five days, ensuring equipment is functional and operating correctly.

Qualifications

• HVAC Vocational Diploma, Bachelor’s, or Associate’s degree preferred.
• Minimum 15–20 years of experience in the HVAC field or in a technical support role.
• 3–5 years of experience supporting LG VRF & RLC systems in a technical support capacity.
• Proven ability to manage regions and assigned service champions.
• Experience setting goals and executing service support strategies.
• Demonstrated proficiency with LG product line technical knowledge.
• Strong documentation creation and distribution skills.
• Ability to travel up to 75%.
• Excellent communication and interpersonal skills for diverse client interactions.
• In‑depth troubleshooting ability via phone and onsite.
• Expertise in reading, analyzing, and interpreting technical periodicals, journals, and procedures, with the ability to edit and modify them.
• Ability to write reports and business correspondence.
• Well‑developed planning, organization, analytical, and decision‑making skills.
• Proficient with Microsoft Office Suite.

Pay

Recruiting range: $85,000 – $105,000 USD.

Benefits

• No‑cost employee premiums for medical, dental, vision, and prescription coverage for full‑time employees and eligible dependents.
• Auto‑enrollment with immediate vesting of competitive company‑matched contributions in a 401(k) retirement savings plan.
• Generous paid time off program, including company holidays and a combined bank of sick and vacation days.
• Performance‑based short‑term incentives (vary by role).
• Access to confidential mental‑health resources for employees and their families.
• Personal fitness goal incentives.
• Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group‑rate life and disability insurance.
• Temporary/contractors eligible for relevant benefit programs offered through partner agencies.