Sr Field Technical Specialist
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include only sections with real specific content. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove Privacy Notice to California Applicants? That's legal/EEO; likely remove. Also remove "Privacy Notice to California Applicants" and contact info. Also remove "All qualified applicants will be considered..." etc. Also remove "In addition to the above, LG believes that pay transparency..." etc. Also remove "Recruiting Range $90,000—$110,000 USD" is pay info; we need Pay section if present. It is present: "Recruiting Range $90,000—$110,000 USD". So we need a Pay section with that content.
Benefits: there is "Benefits Offered Full-Time Employees ..." and "Benefits Offered Temporary/Contractors ..." We need Benefits section with that content. Should we combine? Probably include both.
Schedule: Not mentioned explicitly. There's "Able to travel up to 75%." That's not schedule. No schedule info. So we should not create Schedule section.
Skills: Could be derived from qualifications? But we should only create Skills section if posting has specific content for it. The posting includes many qualifications but not a separate "Skills" heading. We could create a Skills section if we think it's appropriate? The instruction: "include a section ONLY when the posting has real, specific content for it". The posting does not have a distinct "Skills" section; but we could treat qualifications as skills? However they'd be duplicated. Safer to not create Skills unless there is explicit skill list. There is "Excellent communication skills and interpersonal skills", "Ability to troubleshoot", etc. Those are skills. But they are within qualifications. The instruction says prefer a few substantive sections over many thin ones. We could combine qualifications and skills into one "Requirements" or "Qualifications". The headings list includes Requirements, Qualifications, Skills. We need to decide which to use. The posting has a "Qualifications" heading already in the text: "Qualifications". So we should use that heading. Also there is a "Job Summary" earlier; but we should not repeat job title as heading; we can have a section "About the role" maybe from the introductory paragraphs? The introductory paragraphs about LG are generic company description; could be considered "About the role"? Actually "About the role" would be job summary. There's a "Job Summary" paragraph. So we could use "About the role" heading for that content. Or we could use "Job Summary" but the instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map to those headings. So we need sections: About the role (from Job Summary and maybe introductory?), Responsibilities (from "Responsibilities include..." and also the "Opportunity" bullet list?), Requirements (maybe from qualifications?), Qualifications (maybe duplicate? Actually we have both Requirements and Qualifications headings; we need to decide which to use. The posting has a "Qualifications" section. It also has responsibilities. It does not have a separate "Requirements" section; but qualifications could be considered requirements. To avoid thin sections, we could combine Requirements and Qualifications into one section, maybe using "Qualifications" heading (since it's present). The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Qualifications, Benefits, Pay. That's five sections. No Skills, no Schedule, no Requirements.
We must preserve all substantive information. So we need to include all details from the posting, except boilerplate. Let's extract content.
First, introductory paragraphs about LG: "Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone."
Then "What We Can Offer": "A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies."
That seems like generic company offering; could be part of About the role? Might be considered "What We Can Offer". But we don't have a heading for that; we could incorporate into About the role or maybe a separate section like "About LG". But instruction only allows certain headings; we could put that content under About the role as it describes the role context. Probably fine.
Then "Job Summary": The paragraph starting "The Area Technical Specialist will serve as a key technical resource..." That's the job summary. We'll put that under About the role.
Then "Responsibilities": The bullet list after "The Opportunity" maybe? Actually there is a section "The Opportunity" with many bullet points. Those are responsibilities. Also earlier there is "Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management." So we need to combine those.
Thus Responsibilities section should include all duty statements.
Then Qualifications: The list after "Qualifications". That includes education, experience, etc.
Then Benefits: The "Benefits Offered Full-Time Employees ..." and "Benefits Offered Temporary/Contractors ..." plus maybe the privacy notice? We'll exclude privacy notice.
Then Pay: "Recruiting Range $90,000—$110,000 USD". We'll put that.
We must not include duplicated lines. There's a duplicated "Benefits Offered" line appears twice; we should combine.
We must not include boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Privacy Notice to California Applicants" and contact info. Also remove "All qualified applicants will be considered..." and the pay transparency paragraph.
Also remove "This email and phone number will only reply to accommodation requests..." etc.
Now craft HTML.
We'll output something like:
About the role
About the role
... (combined introductory + job summary)
Responsibilities
- ... ...
Qualifications
- ... ...
Benefits
- ... ...
Pay
Recruiting Range $90,000—$110,000 USD
We need to ensure we preserve all substantive info. Let's extract the About the role content. Introductory paragraphs about LG (first big paragraph) plus "What We Can Offer" plus Job Summary. We'll combine them into a coherent paragraph(s). Might be multipletags. We'll keep as multiple
under About the role. Now Responsibilities: Let's list all duty statements. From Job Summary: "providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management." Also "interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates." Also "coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials." Also "A strong ability to network and foster relationships with staff and partners is essential." Also "Support for all residential and commercial products are required." From The Opportunity bullet list (each line starts with a verb). Let's extract each: - Develop regional service support strategies & actions through the LG Preferred Service Champion Program. - Manage all aftermarket support activities within assigned region. - Interface with building owners, general contractors, and service champions on technical matters. - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction. - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. - Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues. - Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues. - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits. - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting. - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed. - Perform critical software and hardware service updates to equipment in inventory or in the field as required. - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners. - Research and provide accurate technical information for use in the development of technical training material. - Generate and conduct technical training sessions in both classroom and jobsite settings. - Conduct technical review and guidance for factory literature and distribution of technical service bulletins. - Support aftermarket rework projects as needed. - Network with regional sales staff fostering technical relationships within respective coverage regions. - Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly. We should ensure not to duplicate similar items (like providing technical guidance appears multiple times). But we should preserve all; duplicates okay? The instruction says remove duplicated lines. So we should deduplicate similar statements. For example, "provide direct technical guidance via phone, email, and case support" appears also in job summary. We'll keep one. We'll combine and deduplicate. Let's list unique responsibilities: 1. Provide expert technical guidance via phone and email. 2. Resolve escalated system issues. 3. Conduct technical training. 4. Ensure customer satisfaction utilizing case management. 5. Interpret wiring schematics. 6. Troubleshoot Variable Refrigerant Flow (VRF) systems. 7. Conduct critical software and hardware updates. 8. Coordinate jobsite visits. 9. Be directly responsible for regional success of assigned customer service champions. 10. Assist in the development of training materials. 11. Network and foster relationships with staff and partners. 12. Support all residential and commercial products. 13. Develop regional service support strategies & actions through the LG Preferred Service Champion Program. 14. Manage all aftermarket support activities within assigned region