Sr Field Technical Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
Thus we need to decide which sections to include based on content.
We have:
- "What We Can Offer": describes employee experience, health & well-being, internal community, products, etc. Could be "About the role"? Actually "What We Can Offer" is more like benefits/perks but also description. Could map to "Benefits" maybe. But we also have a separate "Benefits Offered" section later with details. So we could treat "What We Can Offer" as "About the role" or maybe "Responsibilities"? No, it's about what LG offers. Could be "Benefits". But we already have Benefits Offered later. Might combine? But we need to avoid duplication. The instruction: remove duplicated lines. So we should not duplicate content. The "What We Can Offer" is somewhat generic marketing fluff; but it's substantive? It says: "A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies."
That's generic but still substantive. Could be placed under "About the role" or maybe "Company Overview". But the allowed headings list includes "About the role". That seems appropriate.
Then we have "Job Summary": includes description of role responsibilities. Could be "Responsibilities". But also there is a separate "The Opportunity" which enumerates many duties. So we could combine Job Summary and The Opportunity into Responsibilities section (list). However we need to preserve all substantive info. We could create a Responsibilities section with
- items covering all duties from Job Summary and The Opportunity. But we need to avoid duplication: The Opportunity list includes many items that are similar to Job Summary but more detailed. We'll combine them, ensuring we don't repeat identical sentences.
Then "Qualifications": list of qualifications.
Then "Recruiting Range": pay range $90,000—$110,000 USD. That's Pay section.
Then "Benefits Offered": list of benefits for full-time employees and temporary/contractors. That's Benefits section.
We should not include Schedule (no info). Also not include Requirements separate if covered by Qualifications.
We must not include headings with filler text. So we will include headings: About the role, Responsibilities, Qualifications, Pay, Benefits.
Check if any content for "Skills" separate? Not needed.
Now we need to format.
We need to output only HTML fragment, no or . Use
for each heading. Then under each heading, either
for prose or
- for lists.
We need to preserve all substantive information. Let's extract content.
First, About the role: from "What We Can Offer". We'll paraphrase? Must preserve all substantive information, not invent or summarize away detail. We can keep the sentences as is, maybe split into
paragraphs. We should not omit any detail. Let's copy the text exactly (maybe minor punctuation). The text:
"What We Can Offer A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies."
We need to keep that as prose. Could be one
or multiple. We'll keep as one
.
Now Responsibilities: combine Job Summary and The Opportunity.
Job Summary text:
"The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials. A strong ability to network and foster relationships with staff and partners is essential. Support for all residential and commercial products are required."
The Opportunity list (each bullet starts with a verb). Let's extract each bullet:
- Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
- Manage all aftermarket support activities within assigned region.
- Interface with building owners, general contractors, and service champions on technical matters.
- Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
- Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
- Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
- Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
- Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
- Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
- Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
- Perform critical software and hardware service updates to equipment in inventory or in the field as required.
- Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
- Research and provide accurate technical information for use in the development of technical training material.
- Generate and conduct technical training sessions in both classroom and jobsite settings.
- Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
- Support aftermarket rework projects as needed.
- Network with regional sales staff fostering technical relationships within respective coverage regions.
- Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.
We need to avoid duplication with Job Summary. Some items overlap: providing expert technical guidance via phone and email, resolving escalated system issues, technical training, ensuring customer satisfaction, interpreting wiring schematics, troubleshooting VRF systems, conducting critical software/hardware updates, coordinating jobsite visits, responsible for regional success of assigned customer service champions, assist in development of training materials, networking/fostering relationships, support for all residential/commercial products.
We can keep all items but ensure we don't repeat same sentence. We'll combine into a single list, maybe deduplicate obvious duplicates.
Let's create a list of unique responsibilities:
1. Serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives.
2. Provide expert technical guidance via phone and email.
3. Resolve escalated system issues.
4. Provide technical training.
5. Ensure customer satisfaction utilizing case management.
6. Interpret wiring schematics.
7. Troubleshoot Variable Refrigerant Flow (VRF) systems.
8. Conduct critical software and hardware updates.
9. Coordinate jobsite visits.
10. Be directly responsible for regional success of assigned customer service champions.
11. Assist in the development of training materials.
12. Network and foster relationships with staff and partners.
13. Support all residential and commercial products.
14. Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
15. Manage all aftermarket support activities within assigned region.
16. Interface with building owners, general contractors, and service champions on technical matters.
17. Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction. (Similar to #2 but more specific; we could keep both or merge. Might be considered duplicate; but we can keep as it's more detailed.)
18. Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. (Similar to #6 but adds refrigerant circuit diagrams and convey info.)
19. Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
20. Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
21. Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for assessing equipment selection, application, and troubleshooting.
22. Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
23. Perform critical software and hardware service updates to equipment in inventory or in the field as required. (Similar to #8 but adds inventory/field.)
24. Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
25. Research and provide accurate technical information for use in the development of technical training material.
26. Generate and conduct technical training sessions in both classroom and jobsite settings.
27. Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
28. Support aftermarket rework projects as needed.
29. Network with regional sales staff fostering technical relationships within respective coverage regions. (Similar to #12 but more specific.)
30. Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.
We could keep all; it's okay to have many items. The instruction: Prefer a few substantive sections over many thin ones. But within a section, many list items is fine.
Now Qualifications: list from "Qualifications". Let's extract each line:
- HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
- Minimum 15-20 years’ experience in
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. Thus we need to decide which sections to include based on content. We have: - "What We Can Offer": describes employee experience, health & well-being, internal community, products, etc. Could be "About the role"? Actually "What We Can Offer" is more like benefits/perks but also description. Could map to "Benefits" maybe. But we also have a separate "Benefits Offered" section later with details. So we could treat "What We Can Offer" as "About the role" or maybe "Responsibilities"? No, it's about what LG offers. Could be "Benefits". But we already have Benefits Offered later. Might combine? But we need to avoid duplication. The instruction: remove duplicated lines. So we should not duplicate content. The "What We Can Offer" is somewhat generic marketing fluff; but it's substantive? It says: "A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies." That's generic but still substantive. Could be placed under "About the role" or maybe "Company Overview". But the allowed headings list includes "About the role". That seems appropriate. Then we have "Job Summary": includes description of role responsibilities. Could be "Responsibilities". But also there is a separate "The Opportunity" which enumerates many duties. So we could combine Job Summary and The Opportunity into Responsibilities section (list). However we need to preserve all substantive info. We could create a Responsibilities section with
- items covering all duties from Job Summary and The Opportunity. But we need to avoid duplication: The Opportunity list includes many items that are similar to Job Summary but more detailed. We'll combine them, ensuring we don't repeat identical sentences.
Then "Qualifications": list of qualifications.
Then "Recruiting Range": pay range $90,000—$110,000 USD. That's Pay section.
Then "Benefits Offered": list of benefits for full-time employees and temporary/contractors. That's Benefits section.
We should not include Schedule (no info). Also not include Requirements separate if covered by Qualifications.
We must not include headings with filler text. So we will include headings: About the role, Responsibilities, Qualifications, Pay, Benefits.
Check if any content for "Skills" separate? Not needed.
Now we need to format.
We need to output only HTML fragment, no or . Use
for each heading. Then under each heading, either
for prose or
- for lists.
We need to preserve all substantive information. Let's extract content.
First, About the role: from "What We Can Offer". We'll paraphrase? Must preserve all substantive information, not invent or summarize away detail. We can keep the sentences as is, maybe split into
paragraphs. We should not omit any detail. Let's copy the text exactly (maybe minor punctuation). The text: "What We Can Offer A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies." We need to keep that as prose. Could be one
or multiple. We'll keep as one
. Now Responsibilities: combine Job Summary and The Opportunity. Job Summary text: "The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials. A strong ability to network and foster relationships with staff and partners is essential. Support for all residential and commercial products are required." The Opportunity list (each bullet starts with a verb). Let's extract each bullet: - Develop regional service support strategies & actions through the LG Preferred Service Champion Program. - Manage all aftermarket support activities within assigned region. - Interface with building owners, general contractors, and service champions on technical matters. - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction. - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. - Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues. - Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues. - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits. - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting. - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed. - Perform critical software and hardware service updates to equipment in inventory or in the field as required. - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners. - Research and provide accurate technical information for use in the development of technical training material. - Generate and conduct technical training sessions in both classroom and jobsite settings. - Conduct technical review and guidance for factory literature and distribution of technical service bulletins. - Support aftermarket rework projects as needed. - Network with regional sales staff fostering technical relationships within respective coverage regions. - Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly. We need to avoid duplication with Job Summary. Some items overlap: providing expert technical guidance via phone and email, resolving escalated system issues, technical training, ensuring customer satisfaction, interpreting wiring schematics, troubleshooting VRF systems, conducting critical software/hardware updates, coordinating jobsite visits, responsible for regional success of assigned customer service champions, assist in development of training materials, networking/fostering relationships, support for all residential/commercial products. We can keep all items but ensure we don't repeat same sentence. We'll combine into a single list, maybe deduplicate obvious duplicates. Let's create a list of unique responsibilities: 1. Serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. 2. Provide expert technical guidance via phone and email. 3. Resolve escalated system issues. 4. Provide technical training. 5. Ensure customer satisfaction utilizing case management. 6. Interpret wiring schematics. 7. Troubleshoot Variable Refrigerant Flow (VRF) systems. 8. Conduct critical software and hardware updates. 9. Coordinate jobsite visits. 10. Be directly responsible for regional success of assigned customer service champions. 11. Assist in the development of training materials. 12. Network and foster relationships with staff and partners. 13. Support all residential and commercial products. 14. Develop regional service support strategies & actions through the LG Preferred Service Champion Program. 15. Manage all aftermarket support activities within assigned region. 16. Interface with building owners, general contractors, and service champions on technical matters. 17. Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction. (Similar to #2 but more specific; we could keep both or merge. Might be considered duplicate; but we can keep as it's more detailed.) 18. Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. (Similar to #6 but adds refrigerant circuit diagrams and convey info.) 19. Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues. 20. Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues. 21. Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for assessing equipment selection, application, and troubleshooting. 22. Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed. 23. Perform critical software and hardware service updates to equipment in inventory or in the field as required. (Similar to #8 but adds inventory/field.) 24. Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners. 25. Research and provide accurate technical information for use in the development of technical training material. 26. Generate and conduct technical training sessions in both classroom and jobsite settings. 27. Conduct technical review and guidance for factory literature and distribution of technical service bulletins. 28. Support aftermarket rework projects as needed. 29. Network with regional sales staff fostering technical relationships within respective coverage regions. (Similar to #12 but more specific.) 30. Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly. We could keep all; it's okay to have many items. The instruction: Prefer a few substantive sections over many thin ones. But within a section, many list items is fine. Now Qualifications: list from "Qualifications". Let's extract each line: - HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. - Minimum 15-20 years’ experience in
- for lists.
We need to preserve all substantive information. Let's extract content.
First, About the role: from "What We Can Offer". We'll paraphrase? Must preserve all substantive information, not invent or summarize away detail. We can keep the sentences as is, maybe split into