Sr Field Technical Specialist

Company Overview

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, “Life’s Good,” embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, “Jeong‑do Management,” reflects high ethical standards and transparent operations, grounded in “Customer‑Value Creation” and “People‑Oriented Management.” These values shape a corporate culture that fosters creativity, diversity, and integrity.

What We Offer

A crafted employee experience designed to foster professional growth, a focus on health & well‑being, and an internal community that sets you up for success. At LG we make products and services that improve lives through increased functionality and fun, ranging from home appliances and consumer electronics to vehicle components, mobile communications, digital signage, air conditioning, solar and LED lighting.

Job Summary

The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, delivering technical training, and ensuring customer satisfaction through case management. The role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates, as well as coordinating job‑site visits and supporting regional service champions.

Responsibilities

• Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
• Manage all aftermarket support activities within the assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Representatives to facilitate timely resolution of system issues and ensure customer satisfaction.
• Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
• Coordinate with Technical Support, Escalation Lead, Engineering, and Controls teams to resolve escalated field issues.
• Arrange and facilitate supervised technical assistance for unresolved issues.
• Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Representatives to coordinate job‑site visits.
• Instruct partners in proper utilization of LG proprietary software for equipment selection, application, and troubleshooting.
• Review and analyze application of Variable Refrigerant Flow (VRF) Commercial, Residential, and Light Commercial (RLC) systems, including load verification as needed.
• Perform critical software and hardware service updates to equipment in inventory or in the field.
• Schedule and conduct onsite service, training, and installation support for all LG HVAC equipment for sales channel partners.
• Research and provide accurate technical information for development of training material.
• Generate and conduct technical training sessions in classroom and job‑site settings.
• Conduct technical review and guidance for factory literature and distribute technical service bulletins.
• Support aftermarket rework projects as needed.
• Network with regional sales staff to foster technical relationships within coverage regions.
• Review extended warranty submissions within a KPI target of five days, ensuring equipment is functional and operating correctly.

Qualifications

• HVAC Vocational Diploma, Bachelor’s, or Associate’s Degree preferred.
• Minimum 15–20 years of experience in the HVAC field or in a technical support role.
• Minimum 3–5 years’ experience supporting LG VRF & RLC systems in a technical support capacity.
• Capable of managing regions and assigned service champions.
• Proven experience setting goals and executing service support strategies.
• Demonstrated proficiency in LG product line technical knowledge.
• Proficiency in documentation creation and distribution.
• Able to travel up to 75%.
• Excellent communication and interpersonal skills for interacting with a diverse client group.
• Ability to troubleshoot in‑depth service issues via phone and onsite.
• Expertise in reading, analyzing, and interpreting technical business periodicals, professional journals, and technical procedures, with the ability to edit and modify.
• Ability to write reports and business correspondence.
• Well‑developed planning, organization, analytical, and decision‑making skills.
• Proficient computer skills using the full Microsoft Suite.

Pay

$85,000 — $105,000 USD

Benefits

• No‑cost employee premiums for you and eligible dependents for competitive medical, dental, vision, and prescription benefits.
• Auto enrollment with immediate vesting of competitive company‑matching contributions in a 401(k) Retirement Savings Plan with multiple investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance‑based short‑term incentives (varies by role).
• Access to confidential mental‑health resources for you and your loved ones.
• Personal fitness goal incentives.
• Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group‑rate life and disability insurance.
• Temporary/contractors eligible for relevant benefit programs offered through partner agencies.