Sr Field Technical Specialist

Job Summary

The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management.

Responsibilities

• Provide expert technical guidance via phone and email
• Resolve escalated system issues
• Technical training
• Ensure customer satisfaction utilizing case management
• Interpret wiring schematics
• Traverse Variable Refrigerant Flow (VRF) systems
• Conduct critical software and hardware updates
• Coordinate jobsite visits
• Be directly responsible for regional success of assigned customer service champions
• Aid in the development of training materials

Qualifications

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred
• Minimum 15-20 years’ experience in the HVAC field or in a technical support role
• Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role
• Capable of managing regions and assigned service champions
• Proven experience setting goals and executing service support strategies
• Demonstrated proficiency in LG product line technical knowledge
• Proficiency in documentation creation and dispersion
• Able to travel up to 75%
• Excellent communication skills and interpersonal skills to interact effectively with diverse client group
• Able to troubleshoot in depth service issues via phone and onsite
• Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify
• Able to write reports and business correspondence
• Well-developed planning, organization, analytical, and decision-making skills
• Proficient computer skills using all Microsoft Suite Programs