Sr. (Field) Service Technician

About the role

The Sr. (Field) Service Technician is responsible for installing, configuring, calibrating, and repairing technical products and systems at customer field locations. This role performs a variety of maintenance and technical support tasks, focusing on hydraulic, mechanical, vibration, and system problems. A pump field expert with knowledge in pumps, prime movers, and auxiliary systems is needed to improve customer Mean Time Between Repairs (MTBR), reduce customer costs, and assist with Root Cause Failure Analysis (RCFA).

Responsibilities

• Visit customer sites, consult, and investigate all aspects of technical design including troubleshooting, problem solving, and customer system analysis, and give recommendations.
• Examples may include: site performance testing existing pump, comparing original OEM (Sulzer or non-Sulzer) pump performance to current performance; site vibration testing and providing recommendations to solve identified problems; RCFA analysis of any problems (pumps, seals, couplings, system to help Sulzer customers).
• Write detailed and professional reports based on data obtained from customer site visits that will allow customer and Sulzer Service Center to diagnose, fix, test, and solve difficult technical issues to customer/Sulzer satisfaction.
• Perform Root Cause Failure Analysis (RCFA) when not at site or doing site reports.
• Support AME SC’s with Field Engineering Assistance Requests (FEAR’s) with technical issues as mentioned above.
• Ensure current applicable disciplines are used in all Field Engineering activities (mechanical, hydraulic, metallurgy, instrumentation & control).
• Support, cooperate with, and participate in company-wide LEAN and EHS Management System which includes following all safety, health, and environmental policies and procedures.
• Support and cooperate in company-wide Quality Management effort.
• Perform other duties as assigned.

Qualifications

• Ten years’ experience in pump, systems interface, and hydraulic applications preferred
• High vibration and pump expertise required
• Excellent communication (both verbal and written) and interpersonal skills
• Very organized with ability to prioritize
• Able to work under pressure
• Able to travel to site at a moment’s notice

What we offer you

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Benefits

• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Schedule

Not specified

Pay

Not specified