Sr. Field Service Engineer

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. Our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer). Join us on our mission to fill the world with emotion through the power of creativity and technology.

About the role

The Senior Field Service Engineer will be responsible for the installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. This role requires an understanding of the production process to identify how the product/equipment may have failed and rectify it as appropriate. The Field Service Engineer is provided with moderate supervision on day-to-day work and general instructions on new assignments, working on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Additional responsibilities include performing product testing on-site, technical repairs, developing close working relationships with customers to provide regular technical support, and operation and maintenance of the system. The Senior Field Service Engineer will serve as the company liaison with customers on administrative and technical matters for assigned tasks and will work closely with both external and internal customers, including engineering, sales, and marketing.

Responsibilities

• Installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems
• Understand production processes to identify and rectify equipment failures
• Perform product testing on-site and technical repairs
• Develop and maintain close working relationships with customers to provide technical support
• Operate and maintain systems
• Serve as company liaison with customers on administrative and technical matters
• Collaborate with engineering, sales, and marketing teams

Requirements

• Bachelor's Degree in a technical or science field is required or equivalent
• 4 years of related engineering experience
• Excellent interpersonal, written, and verbal communication skills
• Flexibility for extensive domestic and/or international travel
• Available to work overtime and weekends when required
• Strong relationship-building, customer complaint resolution, and record-keeping skills
• Strong troubleshooting, technical, and customer service skills

Pay

The anticipated base pay range for this position is $87,831 to $117,109. The actual base salary offered depends on qualifications, experience, skills, education, certifications, and location.

This position is also eligible for an annual corporate bonus plan based on company performance and a comprehensive benefits package.

Benefits

• Healthcare benefits (medical, dental, and vision)
• Paid medical leave
• 401k plan with matching company contributions
• Vacation time
• Education assistance
• Student loan assistance program
• 80 hours of paid sick leave time annually
• Up to twelve weeks paid parental leave
• Hybrid home/office workplace
• Monthly “Free Fridays”
• Early shutdowns on Fridays throughout the year, including half-days during the summer