Sr Faculty Practice Manager

Responsibilities

• Oversee daily faculty practice operations and supervise front-end, support and hygiene staff.
• Provide support across all practice locations to ensure operational consistency, efficiency, and patient experience excellence.
• Design and implement a cross-training strategy across all sites to increase staffing flexibility and reduce operational silos.
• Oversee operational integration of general dentistry, oral surgery, orthodontics, periodontics, endodontics, and additional subspecialties.
• Partner with site practice managers.
• Manage patient flow to ensure timely, efficient, and high-quality service delivery.
• Manage and monitor provider schedules.
• Address patient concerns and lead customer service improvement initiatives.
• Oversee patient treatment consultations and post-operative surgery follow-ups, ensuring comprehensive patient education and continuity of care.
• Oversee the insurance verification process, ensuring accurate eligibility checks, pre-certifications, and pre-authorizations for all services.
• Oversee check-in/check-out processes, cash management, and point-of-service collections.
• Ensure compliance with all internal policies and external regulatory requirements, including infection control and environmental safety.
• Develop, implement, and enforce operational policies and procedures.
• Analyze operational data to identify efficiencies and improvement opportunities.
• Manage facility operations, including equipment assessment, purchasing, and supply ordering.
• Communicate effectively with patients, guardians, faculty, and staff.

Human Resources and Finance Management

• Direct, train, and supervise support staff.
• Afford appropriate staffing levels to support clinical and operational needs.
• Assist with recruitment, hiring, onboarding, professional development, and performance management.
• Afford cross coverage planning to ensure adequate staffing availability.
• Oversee and process payroll in coordination with institutional policies.
• Cook up staff vacations and manage routine leave requests.
• Initiate disciplinary actions as needed and complete annual performance evaluations for service corps employees.
• Oversee billing operations at 51st location.
• Monitor requisitioning of supplies, materials, and equipment.
• Track vendor payments and manage accounts payable.
• Supervise billing operations, patient statements, and accounts receivable activities.
• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

Requires a Bachelor's degree or equivalent in education, training and experience, plus four years of relevant experience.

Preferred Qualifications

Bilingual a plus. Expertise in physician billing and reimbursement.

Other Requirements

• Supervisory, billing and collection experience.
• Must have excellent customer service skills in a high-pressure environment.
• Must be able to interact with all levels of staff and must understand patient confidentiality.
• Knowledge of Microsoft Word, Outlook and Excel.
• Must be highly organized and motivated, excellent interpersonal and communication skills needed.
• Ability to work in a past-paced environment with medical and dental providers.