Sr. Epic Analyst -Resolute Hospital Billing

For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. From a senior position, and under very limited supervision, you will function as a member of various multi-disciplinary teams with complex assignments in Clinical and Business Information Technologies. You will demonstrate expert analytical skills and extensive clinical and business knowledge with expertise in one or more of these areas. Independently design, configure, develop, enhance, and test complete systems of complex Information Technology systems using various tools in support of business and clinical operations.

Responsibilities

• Identifies and plans for current and future customer requirements.
• Analyzes complex business and technical problems.
• Designs, develops, tests, and documents complex custom application software or directs these activities when necessary.
• Pro-actively reviews, recommends, and implements data security, integrity, backup, and recovery procedures for entire systems.
• Responds on a 7/24 on-call basis to application and customer problems; ensures that any problem within your ability to correct is addressed in a timely and professional manner.
• Documentation, training other analysts and super users, and coordination of hardware installation and support.
• Takes initiative and exercises independent judgment to resolve urgent problems.
• Acts with broad authority when necessary to resolve emergencies.
• Acts as a resource for junior associates or external consultants, answering questions, researching issues, and resolving problems.

Requirements

• Bachelor's Degree in Computer Sciences (required).
• Associates Degree, Bachelor's Degree in Business Administration/Management, or Healthcare (preferred).
• High School Diploma or Equivalent (preferred).
• 3-5 years of computer programming experience (required).
• 7-9 years of Information Technology experience (required).

Qualifications

• Prelude Certification - EPIC Systems Corporation (required).
• Epic Dorothy Certification, Epic Haiku Certification, HIM Deficiency Tracking, Epic MyChart Certification, Referrals and Authorizations Certification, Epicare Ambulatory Certification, Patient Access Principal Trainer, Epic Care Everywhere Certification, Epic Phoenix Certification, HIM Hospital Coding, Epic MyChart Care Companion Certification, Charge Router, Epic Dermatology Certification, Security, Epic Compass Rose Certification, Epic Kaleidoscope Certification, Epic Healthy Planet Certification, Resolute Hospital Billing, EPIC Bones Certification, Identity, Cadence Certification, Epic MyChart Bedside Certification, Grand Central Certification, Cogito, Epic Comfort Certification, HIM Release of Information, Epic Wound Care Certification, Epic Welcome, Real Time Eligibility Certifications, Clinical Informatics Certification, Resolute Professional Billing Claims and Electronic Remittance Administration, Data Courier Mover Badge (all preferred).

Skills

• Ability to understand technical manuals, software specifications, hardware principles, and operations, and systems software operations.
• Ability to relate to other members of the organization.
• Knowledge of two or more applicable microcomputer and/or mainframe computer application development tools.
• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate.
• Ability to read and understand online help, technical manuals, and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Demonstrated ability to work independently, lead others, and consistently exercise sound judgment and initiative in a wide range of circumstances.
• Ability to interpret equipment status indicators to determine appropriate operating condition.

Physical Demands

• Subject to call back at all times.
• Ability to travel to any area of the organization, both local and remote as needed. Must provide own transportation.
• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Ability to work varying hours due to project needs, minimizing system downtime or user interruption, or recovering from hardware or software failures.
• Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems.
• Ability to occasionally lift and/or move equipment up to 25 pounds without assistance. Must occasionally lift and/or move equipment up to 40 pounds with assistance.
• Ability to occasionally crouch, kneel, bend, and/or crawl to access, inspect, connect, position, or perform other operations on equipment.
• Ability to occasionally use small hand tools and manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment.
• Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.