Sr. Epic Ambulatory Certified Analyst - Community Connect

About the role

Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. As part of the Community Connect team, you will play a critical role in extending UNC Health's Epic platform to affiliated providers and clinics while helping improve patient care, operational efficiency, and clinician satisfaction.

Responsibilities

• Design, build, test, implement, and maintain Epic Ambulatory functionality.
• Analyze clinical and operational workflows and recommend system improvements.
• Provide onsite support to Community Connect clinics, including rounding, troubleshooting, and optimization.
• Collaborate with providers, nursing staff, clinic leadership, and operational teams to gather requirements and deliver solutions.
• Support new Community Connect implementations, expansions, upgrades, and optimization initiatives.
• Lead or participate in application testing, validation, and change management activities.
• Troubleshoot Epic application issues and coordinate resolution efforts across teams.
• Develop and maintain documentation, workflows, and build specifications.
• Ensure compliance with UNC Health governance, change control, and Epic best practices.
• Support go-live events and post-implementation stabilization activities.

Requirements

• Current Epic Ambulatory Certification in good standing.
• Minimum of 3 years of Epic Ambulatory analyst experience within a healthcare environment.
• Strong understanding of ambulatory workflows, provider documentation, orders, referrals, in-basket management, and patient care processes.
• Demonstrated ability to work independently and manage multiple priorities with minimal supervision.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability and willingness to travel regularly to affiliated Community Connect clinics for onsite support.

Qualifications

• Education Requirements: Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
• Licensure/Certification Requirements: Current Epic Ambulatory Certification in good standing.
• Professional Experience Requirements: If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience. If an Associate's degree: Six (6) years of IT systems and/or related operational experience. If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.