Certified Epic Ambulatory Analyst

Position Summary

The Epic Ambulatory and Mobile Platforms Analyst is the primary support contact for multiple Epic applications, including Ambulatory, Urgent Care EpicCare Link, Haiku for smartphones, Canto for tablets, Limerick for Apple Watch, & Bones Orthopedics. They coordinate all issues for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations. They typically are knowledgeable with ambulatory, mobile, and ancillary applications, and workflows.

Responsibilities

Responsibilities include, but are not limited to, the following:

• Acting as the primary support contact for the application's end‐users
• Identifying issues that arise in their application areas as well as issues that impact other application teams and working to resolve them
• Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software
• Identifying and implementing requested changes to the system
• Serving as a liaison between end users' workflow needs and Epic staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Participating in training and working with end users
• Troubleshooting problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones
• Other duties as assigned

Qualifications

• Bachelor's Degree preferred or a combination of college education studies and/or relevant experience
• Epic Certified in respective application upon hire or obtain within 9 months of employment
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Preferred knowledge of workflows and procedures
• Preferred but not required clinical background
• Prior experience working with Ambulatory, Mobile, and/or Ancillary systems
• Work history/knowledge of physician practices' workflows, hospital outpatient departments, and patient experiences within the organization
• Prior experience with the EpicCare Ambulatory, Urgent Care, Link, Haiku, Canto, Limerick and/or Bones solutions a plus
• Prior experience with understanding a wide array of integration points, including scheduling, lab radiology, billing, and inpatient clinical
• Familiarity with the non-clinical external groups that need to access information about certain patients and why they need the information
• Clinical knowledge of clinical workflows and procedures
• Familiarity with the orthopedic physician practices' workflows and patient experiences within the organization
• Understanding of the integration or interfaces that will exist between Epic applications

Team Member Competencies

• Establishing Relationships: Builds effective networks, working relationships, and alliances to collaborate effectively within departments and organizations. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.
• Peer Support: Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.
• Inspiring and Motivating Others: Foster's commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, builds consensus, and ensures cooperation to complete tasks and positive workflow.
• Demonstrating Emotional Intelligence: Exercises self-leadership, self-awareness, and self-regulation; manage emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
• Acting with Integrity: Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.
• Being a Champion for Change and Innovation: Supports people in their efforts to try new things. Things creatively generate novel and valuable ideas and use these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.
• Communicating Effectively: Speaks and writes clearly, and conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.
• Promoting Diversity and Inclusion: Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail-oriented, alert, and self-motivated.