Sr. Epic Ambulatory Certified Analyst - Community Connect

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. As part of the Community Connect team, you will play a critical role in extending UNC Health's Epic platform to affiliated providers and clinics while helping improve patient care, operational efficiency, and clinician satisfaction.

Summary

UNC Health is seeking an experienced, self-motivated Epic Ambulatory Certified Analyst to join our Community Connect team. This role will support affiliated clinics and external partners utilizing UNC Health's Epic platform, with a primary focus on ambulatory workflows, provider efficiency, clinical operations, and application optimization. The ideal candidate is a proactive problem solver who can work independently, build strong relationships with clinical and operational stakeholders, and provide exceptional customer service. This position follows a hybrid work model, requiring both remote work and regular travel to Community Connect clinics for onsite support, workflow assessments, optimization efforts, and go-live activities.

Key Responsibilities

• Design, build, test, implement, and maintain Epic Ambulatory functionality.
• Analyze clinical and operational workflows and recommend system improvements.
• Provide onsite support to Community Connect clinics, including rounding, troubleshooting, and optimization.
• Collaborate with providers, nursing staff, clinic leadership, and operational teams to gather requirements and deliver solutions.
• Support new Community Connect implementations, expansions, upgrades, and optimization initiatives.
• Lead or participate in application testing, validation, and change management activities.
• Troubleshoot Epic application issues and coordinate resolution efforts across teams.
• Develop and maintain documentation, workflows, and build specifications.
• Ensure compliance with UNC Health governance, change control, and Epic best practices.
• Support go-live events and post-implementation stabilization activities.

Required Qualifications

• Current Epic Ambulatory Certification in good standing.
• Minimum of 3 years of Epic Ambulatory analyst experience within a healthcare environment.
• Strong understanding of ambulatory workflows, provider documentation, orders, referrals, in-basket management, and patient care processes.
• Demonstrated ability to work independently and manage multiple priorities with minimal supervision.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability and willingness to travel regularly to affiliated Community Connect clinics for onsite support.

Preferred Qualifications

• Experience supporting Epic Community Connect environments.
• Experience supporting ambulatory practice optimization initiatives.
• Knowledge of operational workflow standardization and provider efficiency programs.
• Experience participating in Epic implementations, upgrades, or large-scale deployments.
• Familiarity with healthcare change management and project management methodologies.