Sr. eCommerce Specialist

General Summary

This position plays a pivotal role in executing and optimizing Crayola’s strategic growth initiatives on Amazon. Reporting into the Amazon Account Manager, this role serves as a critical conduit between internal cross-functional teams and Amazon's vendor teams. With a strong focus on operational excellence, data-driven decision-making, and continuous process improvement, this individual is responsible for driving tactical execution that directly supports topline growth and long-term customer development.

Principal Duties & Responsibilities

• Maintains and evolves operational trackers, item set-up files, and promotional planning tools to ensure accuracy, visibility, and alignment across teams.

• Independently manages team cadence, leads meeting scheduling, agenda setting, and cross-functional alignment in partnership with the Amazon Account Manager.

• Develops and improves team processes that drive clarity, efficiency, and accountability in execution.

• Maintains a high level of organization to efficiently manage tasks, prioritize responsibilities, and streamline workflows.

• Leverages data analytics and forecasting to protect against out-of-stocks, lost demand, and improve forecast accuracy.

• Owns weekly performance reporting, providing actionable insights and data-backed recommendations to guide sales and promotional strategies.

• Collaborates with the retail media team to ensure advertising investments align with item-level priorities and drive measurable ROI.

• Partners across media and content teams to ensure customer-facing initiatives are executed in a cohesive, timely manner.

• Serves as the day-to-day operational lead with Amazon AVS, fostering a strong working relationship to maximize support and resolve challenges swiftly.

• Attends all VM meetings, captures and disseminates key takeaways, action items, and follow-ups across internal teams.

• Acts as proxy for the Account Manager when needed, demonstrating confidence and ownership in managing customer conversations.

• Leads customer calendar planning at least six months out, ensuring alignment with inventory flow, promotional windows, and Crayola’s retail activation calendar.

Job Specifications

• Bachelor's Degree in business, marketing, supply chain or related field

• 2-4 years' experience in a customer-facing or client support role within ecommerce, CPG, or retail account coordination

• Proficient in Amazon Programs and Tools such as: Vendor Central & Retail Analytics, AVS services, Brand Registry, and the Andon Cord process

• Comfortable working with syndicated data platforms or BI tools (e.g., Stackline, Power BI)

• Analytical mindset with experience using data to drive decision-making and optimize outcomes

• Collaborative and effective communication, interpersonal, and conflict management skills; able to influence and collaborate cross-functionally and externally

• Strong project management and organizational skills with the ability to manage multiple priorities in a dynamic environment

• Self-starter with a bias toward action, communicating challenges with solutions and actively identifies and implements enhancements to existing processes

• Excellent in Windows Suite, specifically Excel and PowerPoint