Sr Director, Product Management, Merchant Capital

About the role

We are seeking a Sr. Director, Product Management for Merchant Capital at Fiserv. The ideal candidate will lead the development of product strategy, vision, and roadmaps for Clover’s Capital products and lending capabilities, while also managing a team of Product Managers.

Responsibilities

• Define Multi-Year Strategy: Establish the strategic product vision, multi-generational roadmaps, and portfolio priorities for Clover’s Capital products and lending capabilities.
• End-to-End Lifecycle Ownership: Drive the full product lifecycle from market discovery and opportunity sizing through launch, scale, and continuous optimization across web, mobile, and in-person POS channels.
• Data-Driven Discovery: Leverage deep data analytics, merchant feedback, and market research to identify structural cash flow friction and evaluate Build vs. Buy vs. Partner/Integrate expansion strategies.
• People Leadership & Executive Alignment: Hire, manage, develop, and retain a high-performing team of Product Managers. Provide clear direction, foster career growth, and establish operational excellence across product squads.
• Executive Stakeholder Alignment: Partner closely with executive leadership (C-suite, Business Unit Heads, Engineering VPs) to communicate vision, present progress against strategic KPIs, and secure cross-functional commitments across Product Marketing, Design, Data Science, and Operations.
• Go-To-Market Execution: Collaborate with Product Marketing, Sales, and Customer Success leadership to build comprehensive go-to-market and adoption strategies for major product rollouts.

Requirements

• 10+ years of progressive Product Management experience in digital software, SaaS, or fintech environments.
• 4+ years of direct People Management experience successfully leading, mentoring, and scaling teams of Product Managers.
• Demonstrated Strategic Track Record: Proven experience defining product vision, building multi-year roadmaps, and successfully executing large-scale, complex product portfolios.
• Fintech & Financial Services Expertise: Hands-on product leadership in SMB lending, merchant financing, business cash flow tools, or embedded financial services.
• Multi-Platform Experience: Broad track record delivering seamless, unified user experiences across Web, iOS, Android, and/or point-of-sale hardware touchpoints.
• Data & Commercial Acumen: Proven mastery in leveraging metrics, A/B testing, and financial modeling to influence executive decision-making and drive core business outcomes.
• Executive Presence: Exceptional communication and presentation skills with a history of driving alignment across matrixed engineering, business, and executive teams.

Qualifications

• Direct experience evaluating Build vs. Buy vs. Partner frameworks and executing third-party financial platform integrations.
• Deep expertise in the SMB POS, acquiring, or merchant payments ecosystem.
• Experience scaling product operations within enterprise SaaS or fintech organizations.
• Advanced degree (MBA, MS in Computer Science/Engineering) or equivalent practical experience.

Skills

• Strategic Thinking
• Product Management
• Leadership
• Team Management
• Market Research
• Data Analysis
• Financial Modeling
• Communication

Benefits

• Flexible Work Schedule
• Comprehensive Health Insurance
• Retirement Savings Plan
• Employee Assistance Program
• Professional Development Opportunities

Pay

$155,000.00 - $258,000.00

Schedule

This role is on-site Monday through Friday.