Sr Director, Product Management, Merchant Capital

About the role

We are seeking a Sr. Director, Product Management for Merchant Capital at Fiserv. The ideal candidate will lead the development of product strategy, vision, and roadmaps while managing a team of Product Managers.

Responsibilities

• Define the strategic product vision and multi-year roadmaps for Clover’s Capital products and lending capabilities.
• Own the end-to-end product lifecycle from market discovery and opportunity sizing through launch, scale, and continuous optimization across web, mobile, and in-person POS channels.
• Build executive-level business cases, including financial models, opportunity sizing, ROI analysis, and monetization strategies, to align capital and resource allocation behind high-impact growth initiatives.
• Leverage deep data analytics, merchant feedback, and market research to identify structural cash flow friction and evaluate Build vs. Buy vs. Partner/Integrate expansion strategies.
• Hire, manage, develop, and retain a high-performing team of Product Managers.
• Provide clear direction, foster career growth, and establish operational excellence across product squads.
• Oversee and empower product managers in their daily execution, guiding sprint prioritization, backlog grooming, user story definition, and cross-functional dependency management without needing to act as a tactical Scrum Lead.
• Partner closely with executive leadership to communicate vision, present progress against strategic KPIs, and secure cross-functional commitments across Product Marketing, Design, Data Science, and Operations.
• Collaborate with Product Marketing, Sales, and Customer Success leadership to build comprehensive go-to-market and adoption strategies for major product rollouts.

Requirements

• 10+ years of progressive Product Management experience in digital software, SaaS, or fintech environments.
• 4+ years of direct People Management experience successfully leading, mentoring, and scaling teams of Product Managers.
• Demonstrated Strategic Track Record: Proven experience defining product vision, building multi-year roadmaps, and successfully executing large-scale, complex product portfolios.
• Fintech & Financial Services Expertise: Hands-on product leadership in SMB lending, merchant financing, business cash flow tools, or embedded financial services.
• Broad track record delivering seamless, unified user experiences across Web, iOS, Android, and/or point-of-sale hardware touchpoints.
• Data & Commercial Acumen: Proven mastery in leveraging metrics, A/B testing, and financial modeling to influence executive decision-making and drive core business outcomes.
• Executive Presence: Exceptional communication and presentation skills with a history of driving alignment across matrixed engineering, business, and executive teams.

Nice to Have

• Direct experience evaluating Build vs. Buy vs. Partner frameworks and executing third-party financial platform integrations.
• Deep expertise in the SMB POS, acquiring, or merchant payments ecosystem.
• Experience scaling product operations within enterprise SaaS or fintech organizations.
• Advanced degree (MBA, MS in Computer Science/Engineering) or equivalent practical experience.

What You Need To Have

• Valid and unrestricted U.S. work authorization.
• Exceptional communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously.

Benefits

At Fiserv, we offer competitive compensation, comprehensive benefits, and a supportive work environment. Our benefits package includes:

• Health, dental, and vision insurance
• Paid time off
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs
• Professional development opportunities

Pay

The salary range for this position is $155,000.00 - $258,000.00. These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

Schedule

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Application Instructions

To apply, complete the step-by-step profile and attach your resume. Both are acceptable, and both are preferable.

Equal Opportunity Employer

Fiserv is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. We do not tolerate discrimination or harassment based on any of these characteristics.