Sr. Director, Patient Services - Access & Adherence Operations

Job Summary

The Sr. Director, Patient Services at UBC is responsible for the management and direction of Access & Adherence operations. This position oversees the execution of assigned programs/projects, ensures quality and service standards, manages financial targets, and develops leadership talent.

Core Responsibilities

• Manage and drive the execution of assigned programs/projects, delegating responsibility to team members, project support resources, and core Patient Services leaders for driving change management.
• Ensure quality and service standards are maintained along with client-specific contractual requirements.
• Oversee the implementation of new requests from the client.
• Foster ongoing client relationships by troubleshooting escalated issues, acting with authority, and communicating with transparency.
• Manage the program level and corporate level financial targets, client retention, service level targets, performance reviews, business reviews, and development of Patient Services staff.
• Develop and build leadership talent and capability within the team and direct reports.
• Provide stretch learning and development assignments to leaders.

Qualifications

• Bachelor’s degree or equivalent experience with 10-15 years of relevant experience, or a Master’s degree with 8-12 years of relevant experience.
• Excellent verbal and written communications and presentation skills.
• Proven leadership skills, team-orientation, and a proactive and optimistic management style.
• Ability to work well under pressure, cross-functionally, to solve complex problems, and to improve quality and service.
• Ability to manage toward budget, service, and quality goals.

Benefits

• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short-term disability
• Long-term disability
• Life insurance
• Discount programs