Director, Patient Services Access

About the role

The Director, Patient Access, will drive the Alexion patient access strategy for all US approved products. The strategy ensures patients have access to therapy via needed support programs and services that support patient initiation and adherence by removing non-clinical barriers to therapy. This role focuses on:

• Reimbursement Services
• Financial Assistance Programs
• Free drug programs
• Specialty Pharmacy Enhanced Contracting
• Policy impact to patients

This role collaborates with Patient Services Leadership, Market Access partners, legal, compliance, and therapeutic area management to align on strategic programs impacting the entire Alexion portfolio. It leads the Patient Services Access team, owning the development, implementation, and external vendor management for patient access programs for current products and developing strategy for future launches.

Reporting to the Senior Director of Patient Services Operational Effectiveness, this role provides critical strategic leadership within Patient Services and across Alexion's US organization.

Responsibilities

• Drive the overarching strategy for Alexion's Financial Assistance, Free Drug, and Reimbursement programs, including purpose, design, approval, implementation, and ongoing management.
• Lead the process to design and recommend patient access strategies aligned to brand objectives, patient needs, and commercial goals.
• Lead the Patient Access Strategy team and manage oversight of existing patient programs, including vendor management, business rules, KPIs, and success factors to identify areas for improvement.
• Work with launch teams to understand needed strategies and support for new products, including pre-policy access strategies developed in partnership with Market Access, Medical, Compliance, and Legal.
• Establish and maintain cross-functional partnerships within Patient Services and with other functions, including Market Access, Marketing, Legal, Compliance, and Government Affairs, to create tactics enabling compliant access for patients to Alexion therapies.
• Partner with key stakeholders to create a vision and measures of success for how new insurance opportunities can drive overall patient health, access to therapy via insurance, and brand success.
• Collaborate with the Market Access Team to understand payer access strategies for Commercial, Medicare, and Medicaid books of business and their impact on patient access tactics.
• Monitor the US healthcare environment in partnership with Market Access, Government Affairs, and others to understand environmental factors and their impact on existing or new programs, including eligibility, support levels, and program scope.
• Work with Patient Services Operational Leaders on the successful implementation, training, and day-to-day execution of support programs.
• Proactively monitor and communicate information and results to cross-functional partners, as compliant, to enable informed business decisions.
• Establish a process for collecting and sharing best practices.
• Conduct work consistent with AstraZeneca’s values: Put Patients First, Do the Right Thing, Play to Win, Be Entrepreneurial, and Follow the Science.
• Make decisions consistent with Alexion, AstraZeneca Rare Disease’s commitment to compliance and integrity, respecting all laws, regulations, and company policies.

Requirements

• Bachelor’s Degree required.
• 5+ years of pharmaceutical/biotech experience.
• 5+ years of Patient Services experience.
• 5+ years of Reimbursement and Financial Assistance experience.
• Leadership and cross-functional partnership experience.
• Experience using critical thinking to align corporate strategies and current challenges to develop recommendations.
• Understanding of evolving laws for financial assistance and free drug programs.
• Passion for patient-centric strategies.
• Strong verbal, presentation, and written communication skills.
• Strong presentation skills, knowledge of business protocol, time management, and organizational skills.
• Ability to coordinate multiple assignments simultaneously.
• Ability to work independently.

The duties of this role are generally conducted in an office environment. Employees must be able, with or without accommodation, to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem-solving and non-linear thought, analysis, and dialogue; collaborate with others; and maintain general availability during standard business hours.

Preferred Qualifications

• Advanced degree a plus.
• 5+ years of Leadership experience strongly preferred.
• 10+ years of pharma/biotech experience.

Date posted: August 13, 2026 | Closing date: September 2, 2026