Director, Patient Access

About the role

The Director, Patient Access is responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations. This role directs registration, insurance verification, financial counseling, scheduling, and other front-end revenue cycle processes to optimize patient experience and revenue integrity.

Responsibilities

• Leads, manages, and mentors patient access professionals across multiple locations, ensuring high levels of performance, productivity, and customer service.
• Develops staffing models, recruitment strategies, and retention initiatives, ensuring the department meets operational demands while fostering a positive workplace culture.
• Oversees all patient access functions, including registration, insurance verification, scheduling, pre-authorization, financial counseling, and point-of-service collections.
• Implements and enforces standardized policies and procedures to drive efficiency, minimize errors, and improve financial outcomes.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in relevant field required or Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• Three to five (3-5) years of experience in closely related field with Bachelor's degree required
• Three to five (3-5) years of previous leadership experience preferred

Skills and Abilities

• Strong leadership, organizational, and communication skills
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement
• Communicate effectively with leadership, team members, and stakeholders
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines
• Problem-solving and critical thinking skills
• In depth knowledge of industry best practices and regulatory compliance (if applicable)
• Strong organizational and time management skills
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools

Benefits

Competitive Compensation – Salary and benefits package designed to reward your expertise, leadership, and contributions.
Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.
Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.
Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.
Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.