Director, Patient Access

Core Job Summary

The Director, Patient Access ensures daily organizational and administrative operations run efficiently and are in compliance with established policies and procedures. In addition, the Director, Patient Access oversees the development and implementation of procedures to ensure the effective delivery of services.

Core Responsibilities

• Hires, supervises, mentors, trains, disciplines, and discharges the Patient Access and Front End Revenue Cycle staff.
• Prepares department performance reports and develops short and long-term strategies for improvement.
• Maintains current knowledge of applicable statutory, regulatory, and administrative requirements.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Maintains current knowledge of applicable statutory, regulatory, and administrative requirements.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Responsible for efficient, effective, and smooth administrative operation of the facility.
• Develops of short and long term strategic operational plans that align with UCare Departmental goals.
• Maintains current knowledge of applicable statutory, regulatory, and administrative requirements.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Responsible for leading the Patient Access and Front-End Revenue Cycle staff including performance appraisals and disciplinary action.
• Responsible for the development of new policies and procedures to ensure the smooth operation and provide excellent patient care.
• Routinely evaluates current policies to continually improve operations and maintain compliance with JCAHO and other regulatory entities.
• Ensures that all established policies and procedures are implemented and adhered to.
• Meets on a regular basis with the Medical Director, Hospital Administrator, Senior Clinical Administrators & Executive Director of Patient Business Services to review and resolve clinic issues.
• Works with the Director of Health Information Management (HIM) to ensure that all facets of Medical Records processes are compliant with Medicare and the University of Miami’s Office of Compliance for appropriate documentation and billing protocol by physicians and technicians.
• Responsible for arranging system(s) and application training of all relevant personnel regarding appointment scheduling, registration, open referrals, time of service payment posting, insurance verification, and any other relevant applications ensuring that compliance and audit guidelines are followed to mirror Hospital process.
• Reviews and maintains monthly budgets, responsible for budget variance analyses with a written explanation on both positive and negative variances.
• Responsible for interviewing and hiring qualified candidates.
• Monitor and review PRC scores with all staff members to ensure the highest quality of service is being provided.
• Ensures high levels of performance, achievement of goals and quality of results through subordinate managers.

Qualifications

• Bachelor’s Degree in related field
• Minimum 5 Years Of Relevant Experience
• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations
• Ability to establish department goals and objectives that support the strategic plan
• Ability to effectively plan, delegate and/or supervise the work of others
• Ability to lead, motivate, develop, and train others

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Salary commensurate with experience.

Schedule

Full time Employee Type: Staff