Director Patient Access

Responsibilities

• Directs patient access operations
• Develops short- and long-term goals for the department
• Makes sure team performance metrics are reported
• Ensures successful management of daily team operations
• Conducts regular team and departmental meetings
• Institutes changes in techniques and processes as necessary
• Develops staff appraisals
• Counsels staff and handles disciplinary action
• Interviews potential candidates for departmental vacancies
• Aids in the development of department budgets
• Analyzes costs and develops programs to comply with budgetary constraints
• Collaborates with other managers, senior administrators, and third parties/vendors
• Works with all departments to ensure accuracy and compliance of admissions process
• Promotes and establishes an atmosphere of continuous improvement
• Communicates staff performance standards
• Provides leadership in problem identification and resolution
• Coordinates resolution between departments as needed
• Ensures understanding of Compliance and appropriate procedures for reporting compliance issues
• Maintains requirements for Joint Commission
• Communicates compliance issues to leadership and other personnel
• Serves on committees as appropriate
• Remains current on leading industry practices
• Updates fellow managers and/or staff of findings

Qualifications

• 4 years of experience with patient access management
• Extensive customer service and supervisor/team lead roles
• Bachelor's degree in related field