Director of Patient Access

About the role

At St. Francis Health, every patient's journey begins with Patient Access. As our Director of Patient Access, you'll lead a high-performing team responsible for creating a seamless, compassionate, and efficient experience from the moment patients enter our doors.

Responsibilities

• Directs patient access operations
• Develops short- and long-term goals for the department which align with FMOLHS overarching principles and goals
• Makes sure the team meets performance metrics and leads industry practice benchmarks by team supervisors
• Manages daily team operations: conducts regular team and departmental meetings, implements changes in techniques and processes as necessary
• Develops staff appraisals, counsels staff, and handles disciplinary action as necessary
• Interviews potential candidates for departmental vacancies
• Aids in developing department budgets, analyzes costs, develops programs to assure compliance with budgetary constraints, and provides justifications for budget variances
• Collaborates with other managers, senior administrators, and outside third parties/vendors as needed
• Promotes and establishes an atmosphere of continuous improvement throughout the department by motivating, coaching, and staff development and through evaluation, development, and/or revision of department policies and procedures
• Communicates staff performance standards (quantitative and qualitative) for jobs
• Provides leadership in problem identification and resolution and coordinates resolution between departments as needed
• Ensures all employees understand Compliance and appropriate procedures for reporting compliance issues for State, Federal, and HIPAA
• Maintains requirements for Joint Commission for scope of department
• Communicates compliance issues to leadership and other applicable personnel
• Serves on committees as appropriate
• Remains current on leading industry practices and updates fellow managers and/or staff of findings

Qualifications

• 4 years of experience with patient access management, extensive customer service and supervisor/team lead roles
• Bachelor's degree in related field