Patient Access Center Representative

About the role

The ideal candidate will have at least 2 years of call center experience and bilingual skills in Spanish are preferred.

Responsibilities

• Answer internal/external inquiries related to scheduling patients for Terros Services in a time-efficient manner.
• Ensure pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
• Perform patient pre-registration including accessing and updating patient information.
• Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; complete reporting requests and other reporting duties as requested.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back office staff and providers in all of the health centers as needed.

Requirements

No weekends or on-call required.

Qualifications

• At least 2 years of call center experience.
• Bilingual in Spanish (additional language differential pay available).

Skills

• Excellent customer service skills.
• Flexibility and professionalism.

Benefits

Multiple medical and dental plans, 401(k) with a company match, financial education, wellness program, pet insurance, group life and disability insurance, employee assistance program, professional growth and development opportunities, tuition discounts, gym memberships, car rentals, and more.

Pay

Details TBA.

Schedule

Full-time, employed - 40 hours/week. Monday-Friday, between 8:00 am-6:00 pm (schedules may vary).