Patient Access Center Representative

About the Role

The Patient Access Center Representative serves as the first point of contact for patients, handling appointment scheduling, inquiries, and providing exceptional customer service in a high-volume call center environment.

Responsibilities

• Answer and triage incoming calls professionally, ensuring high patient satisfaction.
• Respond to appointment requests via phone, email, and other channels.
• Work with the team to manage call queues efficiently and schedule appointments accurately.
• Assist referring physicians with patient scheduling.
• Collect and input patient demographic, clinical, and insurance information into the system.
• Learn and apply medical knowledge related to scheduling and clinical protocols.
• Maintain patient confidentiality and adhere to HIPAA standards.
• Build strong collaborations within the practice to ensure quality information delivery.

Requirements

• High school diploma with customer service or call center experience.
• Technologically proficient, with familiarity in Office Suite and adaptable to new software.
• Excellent communication, time management, and conflict resolution skills.
• Ability to interact professionally and respectfully with patients and coworkers.
• Capable of working independently in a fast-paced environment.

Additional Details

This is a full-time, on-site role that may require minimal travel. Physical demands include sitting, standing, and handling objects up to 50 pounds. The role emphasizes providing outstanding patient experiences and maintaining confidentiality.